Matt Harris Email & Phone Number

United Kingdom

Helping businesses increase sales & revenue by: • Creating ideal customer profiles and audience targeting, through customer and market research.• Working with clients to create and optimise their product and offer.• Designing and building complete sales funnels.• Generating new business enquiries and leads by creating and managing Facebook ads.• Capturing new business enquiries and leads by building and maintaining landing and opt-in pages, using softwares such as Clickfunnels, Leadpages and Wordpress.• Minimising cost per lead and acquisition (CPA), and increasing ROAS and conversion rates (CRO), by optimising Facebook ad campaigns through data analysis, and A/B and split testing.• Training and coaching small business owners on how to increase revenue using Facebook ads and sales funnels.• Keeping up to date with the latest sales funnel and Facebook ad techniques and strategies through self learning and online courses.

Brierley Hill

Key Responsibilities:• Business Development• Coaching, mentorship, training and support, for new and existing employees.• Educating new business owners, in respect of their insurance needs & risk.• Account Management of new and existing customer accounts.• Relationship management of business partners.• Attending networking events and trade shows.• Renewed 97% of my book in year 1, during a challenging transition period. One of the highest on the team. Not including additional referrals and new business. • Insurance Types:o Commercial Packages across a wide range of sectorso Public and Employers’ Liabilityo Professional Indemnity

Key Responsibilities:• Managing a team of Account Managers & Customer Service Advisors.• Ensuring delivery of Service Agreements.• Coaching & Training new and existing employees.• Process Improvement.• Risk & Control. • Key Stakeholder Management.• Management of customer accounts at national level.• Developed a new communication process for the operations team which lead to an increase in meeting Service Level Agreements, up from 10% to 95% consistently, being one of the top performing teams nationally.• Won back the largest contract for our sector, after the contract was lost previously to my appointment, adding over £500,000 in annual revenue.• Implemented a new and more efficient way of dealing with customer enquiries and complaints which saw Service Level Agreement performance rise from 3% to over 90% consistently, thus also drastically improving team morale.