Matt Harstead Email & Phone Number

Bloomfield Hills, Michigan

Greater Chicago Area

Configure company laptops and desktops with the proper tools required by end users based on software and hardware requirementsRespond to different end user issues including C-Suite level employees both in-person and remotelyAid in the delegation and management of Outlook 2010 email accounts and distribution lists using Microsoft Exchange Management Console and Shell Manage and maintain the IT needs for over 200 users as the only technician at a separate company facility beginning in May 2012Support various proprietary hospital system applications and connections for staffCoordinate with different vendors regarding printing solutions and asset disposalDocument various standard operating procedures for both customer and team usePlan and manage the release of Microsoft Lync for employees company-wide

Greater Chicago Area

Worked entirely with the Mac OS to re-image company computers from a local server based on software needsArranged and set up company computers and classrooms based on class size and hardware necessitiesAssisted in keeping social media presence up-to-date with information regarding classes and upcoming events

Developed different strategies for Identiture to implement to help launch itself as an agency of the future with new business ideas and strategy guides for small businessesConnected via SocialCast, an online interactive platform, with agency founder and other student brand strategists to discuss and develop unique branding effortsIdentiture, partnered with the AdU Network, utilized ten university students to help brand the Identiture agency as an innovative design firm aimed at new emerging businesses