Oracle Cloud Infrastructure (OCI) Responsibilities- Chief of Staff for ~525 global organization providing employee endpoint, web development, collaboration, and employee support services for 175K employees.- Responsible for business operations which includes budget & financial management, team planning & engagement, reporting, operations (vulnerabilities), recruiting & hiring, and project & portfolio management.- Global service owner of company endpoint devices.Accomplishments- Assisted in integrating a 25k employees acquisition (Cerner) - Implemented service improvements resulting in ~$5m annual savings- Assisted in deploying first ever reward and recognition program for the department- Enhanced endpoint security resulting in nearly 30% asset recovery return rate improvement

- Content creator and social influencer for client programs- Research and identify trends to provide engaging online media in designated verticals- Identify, partner and contribute to ambassador programs- Build strong relationships with brands through various influencer platforms or traditional (phone, email, text, etc.) communication methods- Negotiate and execute paid promotional content- Craft quality pitches that effectively communicate client message/ask- Proactively identify angles and pitch customer, product, vertical and/or issues-based stories- Develop and contribute to articles, media alerts, case studies and testimonials - Stay on top of industry trends, the latest PR/social media advancements and relevant campaigns- Develop and negotiate social media paid placements.- Passionate social media leader with an acute understanding of various social media outlets- Approach each marketing campaign with a positive outlook and rally a team to be excited about campaign initiatives; strive for continuous improvement in campaigns. - Self-starter who works independently and ability to work in fast-paced, deadline-driven environment.- Develop creative, newsworthy PR campaign strategies that resonate with the target audience to achieve our client’s campaign goals.- Handle multiple campaigns simultaneously with excellent personal organizational skills and high attention to detail.

Lead a team of technical project and program managers responsible for the IT activities of acquisition, integration and divestitures to ensure business objectives are achieved. This agile team utilized SCRUM and Kanban planning.

Technology deal lead for both domestic and international.

Responsible for integration activities of IT programs, project teams and engagement initiatives for acquired businesses at Walmart. - Establish trusting relationships and a spirit of partnership with senior level leaders to ensure a smooth transition- Lead onsite assessment engagement meetings with C-level stakeholders and IT SMEs to kick off the Integration Program and capture details of acquired business IT and business operations- Provide M&A Integration insight and consultative services across internal businesses, IT teams, and newly acquired businesses- Actively optimize and enhance the Integration Program playbook to ensure a consistent and methodical Integration approach- Integrate various acquisition types (including e-commerce e-tailers, digitally native vertically-integrated, brands, & acqui-hires)- Integrate technology solutions across Walmart, Walmart.com, and Jet.com with eCommerce to companies such as Moosejaw, Kepler, Jet Black, ModCloth, ELOQUII, Bonobos and Hayneedle

In the Office of the CIO with direct responsibility for the entire portfolio for Walmart Technology. Including various strategic initiatives across the technology division, driving process improvement and strategic execution. I had direct responsibility of managing emerging technology portfolio such as Augmented Reality, Virtual Reality, Intelligent Automation (RPA), Data Science & Machine Learning and many other technologies. Other responsibilities include:- Strategy- Portfolio Planning- Communications

Oversee the Global IT Project Management Office (PMO) for 62,000 clients in 108 countries with over 1,000 agencies. Some of my responsibilities include the following:- Global IT Project Management and Delivery: End to End- Facilitate and Develop Project Plans and best practices with Applications, Infrastructure and regions, for Global and Regional initiatives- Collaborate with enterprise wide Subject Matter Experts to identify and select the best technology solutions for the organization- Collaborate with Global & Regional Procurement teams to facilitate negotiations and confirm project timelines- Assist Global Security team risk assessments- Develop resource and capacity planning best practices- Collaborate with Finance & develop future allocation model for new IT services- Prepare enterprise communications for new IT services

Oversaw leading the IT organization to improve our process management and maturity. The team I lead provided support, process implementation & maturity to the following disciplines:- IT Service Management - Utilizing ITIL as a guide. This includes redeployment of Incident, Change, Release, Problem, Configuration, Service Level Management & Knowledge Management.- Project & Portfolio Management - Demand & Capacity Planning- Audit & Compliance- Business Risk Management (Continuity & Disaster Recovery)- Asset Management This role also included the responsibility to identify, select, implement and support tools which support these processes. I also was a member of the senior IT leadership team who helped contribute on enterprise wide IT initiatives and projects.

* Lead IT staff for the second-largest office furniture manufacturer in the world, and the nation's leading manufacturer and marketer of gas- and wood-burning fireplaces. Companies Supported: HON Company, Allsteel, Inc, The Gunlocke Company, Paoli Inc, Maxon Furniture, HBF, and Hearth & Home Technologies.* Manage and support the ongoing IT operations for 5,000 clients across North America with the following technologies: Microsoft Exchange, Office Communicator, Microsoft SCCM, Mobile Device Management, Telecommunications, & Microsoft SharePoint. * Build continuity with the business by guiding a technical team through best practices adhering to identified service level agreements. * Oversaw planning and coordinating the processes required for the provisioning of hardware, users and application delivery necessary for business operations.* Lead team that has improved SLA's achieved by 40% within 6 months* Improved Incident & Problem Management * Improved Service Management/ITIL methodologies* Implemented improved communications and customer service* Train, Mentor, & Hire Staff* Implemented streamlined provisioning process improvement which resulted in reducing mean time to resolve by over 50%* Lead team to implement session initiation protocol (SIP)* Lead and implemented managed telecom and pc service implementations

I oversaw the strategic direction of the Desktop Service for 25,0000 clients across North America. This included monitoring and analyzing the service performance on a regular basis and developing process and procedures for service improvement where needed. Collaborated with all IT teams across the enterprise to ensure that the established levels of service could be delivered.Operating Companies supported while in this position: Leo Burnett Worldwide, Saatchi & Saatchi, Publicis Worldwide, Fallon Worldwide, Kaplan Thaler, Bromley Communications, Digitas, Razorfish, Starcom MediaVest, ZenithOptimedia, Performics, Big Fuel, MSLGROUP, Publicis Healthcare Group (PHCG), Conill, and TeamOne.* Implemented solutions that reduced call volume by 20%* Reduced average time to resolve tickets to 10 hours* Reduced SLA breached tickets by 15%* Reduced overall call volume by 13% by implementing proactive solutions to empower the customer & IT staff* Participated in problem management & implemented over 100 solutions in 1 year* Provided project proposals within 7 business days or less* Measured and monitored monthly metrics* Trained and mentored approximately 200 employees* Collaborated globally with peers to determine strategic decisions and implement worldwide solutions* Presented & partnered regularly with C-Level Business Partners* Collaborated and participated on various senior IT leadership teams

I am currently responsible for guiding the strategy and architectural planning for desktop operations for the United States and Canada (~17000 users) for the 3rd largest advertising agency in the world. Parts of my duties are the following:- Make decisions regarding technology solutions to improve a portion of the operational environment and provide comprehensive recommendations to senior management to solve business problems- Actively project & program managed multiple infrastructure projects as well as application deployments utilizing PMI and PMBOK best practices.- Six sigma implementation and utilization experience- Experienced in streamlining IT support models but developing an infrastructure that increases SLA’s being met and reduces overall mean time to resolve- Over 3 years of virtual/remote management experience- Managed & fostered vendor relationships- Thorough knowledge of ITIL change, configuration, and release management processes- Meet with key customers to recommend solutions and resolve critical situations- Service manager who actively planned, expanded, and increased the customer experience. - Built, managed and forecasted the services financial budget- Work with global colleagues to determine strategy and implementation planning on the global scale- Develop, design and oversee implementation of the environment architecture- Develop long-range strategy plans for technology and systems- Technical responsibilities includes: o Application packaging, scripting, and deployment (VB Scripting, AutoIT, ZENworks, Altiris, FileWave) o Virus scan management (Symantec & McAfee) o Patch deployment management (Patchlink, WSUS, & Apple Software Updates) o Image development, deployment and testing (ZENworks) o Selecting and managing enterprise hardware standards (Verizon, Sprint, Apple & HP) o Audit compliance(s) for all desktop software and technology tools

I was a consultant that facilitated an upgrade migration of IBM servers from Windows NT to Windows Server 2003. Abilities I applied on the job were the following: - Migration planning- VB Scripting- Installing and supporting servers pre and post setup- Applying operating system updates, patches, and configuration changes.- Documentation- Analyzing system logs and resolving issue- Ensuring that the network infrastructure is up and running.

My duties involved developing, managing, and coordinating computer oriented training. This team comprised of web developers, support technicians, and trainers. In addition to that, I was the lead project manager for all IT projects within the department. I managed up to 14 employees with their daily tasks and ensured that all projects were on schedule and on time. I managed PC and Apple computers and assisted those who needed technical support both hardware and software aspects. I provided excellent customer service for those who needed software, hardware, and networking support for those who lived in the residence halls. Concentrated on communication skills by working in small groups to complete IT/IS projects for the department.