Matt Haszel Email & Phone Number

San Diego, CA, US

San Diego County, California, United States

San Diego County, California, United States

* Accountability of the company's 2nd largest market (San Diego), Maui and Oahu. Drive delivery of exceptional property management services, with focus on efficient processes, collaborated with local businesses, and continuously improving guest experiences. Hired, trained, promoted and oversaw assistant managers, maintenance and field ops. Oversaw unit on.

San Diego, California

* Piloted operational fiscal and management of 82 properties, plus a commercial building, across greater San Diego, Phoenix, and Tempe areas.* Hired, trained, and oversaw a group of city managers, maintenance and cleaning workers. Built and nurtured relationships with property managers to retain business. Managed unit onboarding and offboarding of 7 market.

San Francisco

* Oversaw 30+member team ensuring cleanliness and upkeep of 53 residences while serving as Manager on Duty.* Led the hiring process, implemented training plans, and created schedules and checklists for staff. Led team meetings, handled inventory purchases, conducted performance reviews, inspections and processed payroll for Housekeeping and Food & Beverage.

San Francisco Bay Area

Servicing rating 4.9 out of 5 through entire time.

Denver

* Boosted Net Promoter and Check-in Process scores each year; finished 2015 with average 83.2% check-in process.* Boosted Guest Satisfaction scores by 20% with the development and implementation of new front office procedures, cross-departmental meetings, staff training programs. * Won Department of the Year in 2014, ensuring smooth operations while.

San Diego

• Managed over 200 supervisors, coordinators, housekeepers, housemen, runners, and lobby porters
• Raised Gallup scores for two consecutive years (From 3.98 to 4.31 in 2011 and 4.31 to 4.49 in 2012)
• Raised Guest Room scores to the highest they have been in over two years
• Assisted with renovationo Managed teams removing guest room items to be saved and storedo Inspected rooms and floors after construction to bring back into inventory
• Handled purchasing, payroll and scheduling for the departmento Improved staffs materials and equipment as shown in Gallup scores from 4.03 to 4.46
• Assisted in creating staffs scheduling each week

Chicago

• Housekeeping Supervisor Aug. 2010 – Dec 2010
• Supervised over 200 union housekeepers, housemen, linen runners, and lobby porters
• Performed over 100 housekeeping inspections each month
• Managed the re-organization of our storage floor for preparation for renovation
• Managed teams for installation of guest room items
• Assumed supervision for conversion to Opera PMS (Super User)