Matthew Heckman Email & Phone Number

Harrisburg, Pennsylvania, Us

* Support range includes Microsoft, Novell, various phone systems, and various Open Source products.* Perform Network Administration and System Administration duties for several clients.* Perform Residential Desktop Support and Break Fix duties pertaining to hardware, and software including operating systems ranging from Windows, Linux, and MacOS in several versions.* Perform data recovery projects and IT audits for confidential organizations pertaining to criminal investigations.* Provides a support outlet for Open Source solutions from firewalls, network storage, operating systems, CMS, and CRM solutions to both residential and small to medium sized business demographics.

* Responsible for a 35 user Windows 2008 R2 domain environment, as well as a 15 user environment in the organization’s satellite office in Houston, TX.* Responsible for maintenance of all servers, desktops, and laptops.* Responsible for ordering new equipment as needed.* Responsible for maintaining client call data pertaining to marketing.* Responsible for client website mobilization projects.* Responsible for e-mail administration through GoogleDocs.* Migrated organization from a Windows 2003 active directory environment to a Windows 2008 R2 environment.* Reorganized and rewired cabling at the patch panel and labeled the end user ports accordingly.* Implemented a XEN server to run multiple virtual Windows 7 desktop environments to increase efficiency for the organization’s marketing department.

* Employed for a short term contract for The Commonwealth of Pennsylvania. I was responsible for planning & directing PC installs and Server replacements. My responsibility is to drive the entire effort from start to finish.* Reviewed, coordinated and planed pc/laptop installs with desktop support staff and administrative coordinators for the various program offices.* Reviewed, coordinated and planed server replacements with server team leads.* Monitored status of installs.* Provided Status Reports to LAN Team Manager of installs.* Monitored the status of inventory updates to ensure that pc inventory spreadsheets, and/or the server databases were updated with the proper install information.* Provided Program Office with final PC/Laptop inventory information.

Armonk, New York, Ny, Us

* Provided server support for Microsoft Windows Servers 2000 – 2008 platforms, as well as Novell SUSE Linux.* Administrated Novell ZEN Works Server.* Addressed daily server requests.* Performed new server builds on Windows, Unix, and Linux platforms as required.*Performed server decommissions on older hardware, and operating system platforms as required.*Addressed daily trouble tickets as needed.* Oversaw the server support group in India to resolve trouble tickets in a timely manner, as well as give professional advice and recommendations on how to proceed.* Additional platforms I worked with on a daily basis include Lotus Notes 8.5, and Lotus Sametime which are both IBM products.* Provided Desktop Support services for IBM Global Services. The IBM accounts I supported were CNH New Holland, Amerisource Bergen, and ACE USA Insurance Company in Philadelphia, PA.* Supported Microsoft Office 2003, Microsoft Visio 2003, Microsoft Project 2003, Microsoft Exchange 2003, and Lotus Notes.* Researched and repaired all Desktops, Laptops, and Printers.* Updated, and closed helpdesk tickets using IBM’s Manage NOW, and McAfee ticket system.* Assisted in new desktop/laptop builds, and deployments when necessary.

* Provided onsite hardware and software support for a Novell dealer and promoter of several open source products to various clients throughout eastern PA.* Products I supported were Novell Netware 6.5, Novell eDirectory, Novell GroupWise 7.0, and 8.0, Novell SUSE Linux Enterprise Server, and Desktop, Novell Open Enterprise Server, Sophos antivirus, and Astaro Firewalls.* Worked with Outside Sales to attract potential clients.* Built Novell GroupWise 8, and Novell eDirectory environments on both Microsoft and Linux platforms as part of ongoing testing programs for e-mail archiving solutions.*Supported Toshiba VOIP phone systems.

* Oversaw a 75 user Windows Server 2008, and Microsoft Exchange 2007 Environment with desktops running Windows XP Professional.* Consolidated their servers from 15 to 8 saving roughly 30K a year in electricity costs.* Upgraded their server infrastructure from Windows 2000 Server to Windows Server 2008.* Supervised two Desktop Support Technicians.* Planned all IT related projects.* Was responsible for all IT related purchasing.* Was responsible for the organization’s AVAYA phone system* Implemented a new Watchguard firewall to replace their old Sonicwall unit that had several security flaws.* Renegotiated service contracts with vendors and saved the organization 10K annually in service fees.

Versailles, Fr

* Was the main contact for desktop and hardware support such as fax machines, copiers, and printers. I was also responsible for conducting all the required repairs and preventative maintenance on those units.* Provided support for 125 users between our York facility, and Dominican Republic facility.* Provided support over the phone for their facility in the Dominican Republic.* I was the person on call for after hours support for both our York facility and Dominican Republic facility.* Responsible for setting up new users and computer names in active directory, and adding users into our 3com NBX V.O.I.P. system.* Responsible for administrating several Windows Servers throughout the company.* Responsible for all new desktop and laptop builds.* Responsible for all software upgrades and deployments.* Responsible for the company’s barcode labeling system called EZ-Label in which I was the primary designer, and involved SQL based links to our manufacturing software which ran in HP UNIX.* Responsible for the design and maintenance of the company’s intranet system, along with their T.P.T. website for customers.* Performed extensive data recovery methods on hard drives that were crashed saving the organization money in data recovery costs.* Supported all video projection, and conference equipment.* Administrated the company’ Blackberry Enterprise Server.* The products I supported were Netscreen VPN, 3com NBX V.O.I.P. systems, Windows 2000 Server, and Windows Server 2003, Windows Terminal Server, HP UNIX, and Mandriva Linux, Microsoft Office 2000, 2003, and 2007, Windows XP, and Windows Vista Business.

Performed independent consulting on both Deskside and System Administration Levels for several companies from Prudential, Fleet Bank, Keystone Bank, Sunoco, D&E Communications, and Lafayette College, Shop Rite, Wake Fern Foods Corporation, Shop Rite Liquors. During this time period I also was a Computer Trainer for troubled youth students as part of a program sponsored by Henkels & McCoy.

Devon, Pennsylvania, Us

* Provided on site hardware support on Dell, HP/Compaq desktops, laptops, and printers, as well as software support for Microsoft Windows 98, ME, 2000, XP, and Citrix.* Performed routine maintenance such as virus and adware/spyware sweeps.* Setup, and deployed all new equipment for new employees.* Provided onsite support to other office locations throughout Pennsylvania, Delaware, and New Jersey.* Assisted in Hardware, and Software rollouts when necessary.

*Built white box desktops to replace the company’s 286 machines to get them Y2K Compliant.* Administrated a 150 user Novell NetWare 4.11 network, and Border Manager Server, which was Novell NetWare 5.0, and GroupWise 5.5 as their e-mail system.* Administrated a Windows NT Server 4.0 which later got upgraded to a Windows 2000 Server, which ran SQL server for certain databases in the company.* Administrated a SCO UNIX 5.5 server, which ran the company’s manufacturing package Profit-IV, which ran on Thoroughbred IDOL-IV.* Administrated an IBM RISC/6000 running AIX, which ran the company’s accounting, and distribution package called Prophet 21.* Administrated all the networked printers in the company using HP Jet Direct Print Servers, and using HP JetAdmin* Built a Novell NetWare 5.0 server for the company’s location in Mexico.* Upgraded the network hardware from 10mbps hubs to 100mbps switches.* Rewired the entire network from the patch panel to the infrastructure for better performance implementing fiber optic cable in some locations as they were exceeding their CAT5 limitations.* Performed phone support to the company’s locations in San Antonio Texas, and Mexico.* Performed all server upgrades, and maintenance.* Performed all server backups using NovaStor.* Performed the duties of the IT Director while the IT Director was not present.* Dealt with all the company’s computer hardware, and software vendors handling licensing, and other various record issues.* Supervised the cabling, and networking project for the company’s location in Baltimore, MD.

Web Development

Computer Networking

Computer Programming, Computer Systems Technology

High School Diploma