Matt Heilig Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

Channel Impact is a full-service channel specialty firm that delivers services to enhance channel strategy, execution solutions to empower partners and analytics to measure results. I performed project management and consultative support across multiple engagements. Clients included AppDynamics, Cisco, Juniper, Model N, and Rubrik. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Position Highlights✓ Functioned as principal program/project manager providing the clients a single point of contact from engagement inception to completion.✓ Led multiple workstreams simultaneously across different client engagements.✓ Interfaced with client’s customers to gather relevant data for analysis and interpretation back to client.

Orlando, Florida Area

PartnerPath is an organization that helps companies elevate the impact of partnering by effectively designing, implementing and optimizing channel and alliance models. Within PartnerPath I held the role of lead program/project manager for all PartnerPath engagements. Clients included Atlassian, Avaya, F5, Flexagon, Gigamon, Highfive, Highspot, IBM, Pure Storage, Qumulo, Salesforce, SAP, ServiceNow, Splunk, Telstra, and VMware. Consultative activities consisted of program design, vendor benchmarking, operational effectiveness, customer research/analysis, partner portal analysis/design and partner advisory councils.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Position Highlights✓ Functioned as principal program/project manager for PartnerPath providing the clients a single point of contact from engagement inception to completion.✓ Led multiple workstreams simultaneously across different client engagements.✓ Interfaced with client’s customers to gather relevant data for analysis and interpretation back to client.✓ Operational processes developed and documented for clients following organization deep dive sessions.✓ Program design and development based on market trends, partner characteristics and client readiness.

Heathrow, Fl

As part of the Veritas Technologies' spinoff from Symantec Corp., I was asked to direct cross-program teams -- IT, Channel Programs, Channel Operations, Channel Finance, Deloitte -- of up to 150 resources to manage partner systems standup initiatives. During my tenure, I interfaced with senior executives and IT business stakeholders to drive the planning, execution, and support of important change management programs.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Position Highlights✓ Oversaw the remediation of technical issues to our Lead-to-Quote, Quote-to-Order (Quote-to-Cash) systems stemming from the separation✓ Led the implementation of the Oracle Channel Revenue Management (ChRM) platform via Agile methodology in collaboration with Deloitte and internal functional teams✓ Improved on-time processing of partner payments and improved rebate payment accuracy (both to more than 99.5%) through the development of a strategy to automate Channel processes that were manually intensive✓ Directed a sales compensation change management program with a team of 95, including the planning of a 2018 systems rollout and the rationalization of more than 100 compensation plans down to 4 core plans✓ Partnered with the IT Business Intelligence team to launch Partner Program performance tracking dashboards and metrics✓ Developed and managed the roadmap for the Channel Program/Operations infrastructure

Heathrow, Fl

The Director recruited me to lead a team of 20 Business Analysts to manage the global Channel, Marketing and Sales infrastructure. As a program organization, we oversaw new system requests, existing system enhancements, application rationalization and system end-of-life management. We also implemented new processes and tools to advance the management and tracking of these requests through their entire lifecycle.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Position Highlights✓ Led a program to rationalize the application portfolio (achieved a ~70% reduction) and to integrate core business systems that grew exponentially as a result of multiple business acquisitions✓ Cut the operational run cost of Channel, Sales and Marketing systems by 67% through streamlining the budget process and boosting financial visibility through CPQ, CRM, Web, Discounting, and Proposal systems✓ Named the Program Management Lead for Symantec/Veritas separation planning representing Channel, Marketing and Sales Operations infrastructure✓ Created processes for infrastructure change request and change management on behalf of the Executive Change Committee✓ Facilitated the transition of business-owned infrastructure contracts from Symantec to Veritas

Heathrow, Fl

After successfully leading the Symantec Education Services global consolidation program, I assumed accountability of a program for Global Channel Marketing and Enablement to create partner enablement tools, strategies and services. Managing a portfolio of projects, I served as the primary liaison with many different strategic partners.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Position Highlights✓ Delivered the partner program infrastructure that included SymIQ for Partners, Learning Management System, Virtual Sandbox, Enablement Calendar, and other solutions to enable the marketing, sale and support of SYMC solutions✓ Managed the partner mobile enablement strategy complete with best practices, ecosystem and application development, implementation, and reporting✓ Served an active role with the Cloud IT trend, specifically with the planning and development of the Symantec CloudSmart training courses and assessments in partnership with a Cloud Alliance member to help transition from on-premise to Cloud solutions and billing models✓ Fostered stakeholder collaboration in our Partner Pay for Performance incentive project✓ Recognized with 13 Applause Awards and 2 Standing Ovation Awards for program innovation

In this role, I managed training delivery in the Americas to the Symantec Consulting, Sales Engineers, Support, and Partner communities, and oversaw communications between training delivery teams in North America, Latin America, Ireland, UK, Australia, and India to drive consistent processes and streamlined operations. I also oversaw the global operations team, which handled billing for Channel and Business Critical audiences in addition to the back-office components of scheduling and roster management.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Position Highlights✓ Created a consolidated Education Services organization with standard policies, processes, and service training teams✓ Transitioned Education Services from a traditional to a virtual training program model, generating 50% cost savings and enabling a 3x increase to the training audience without adding headcount✓ Named to the Advisory Board for CompTIA's Certified Technical Trainer (CTT) program

As the manager for a remote, geographically diverse team, I oversaw the delivery of training and instruction programs for technical services and product support. Our unit worked with business partners to schedule classes as required for new and existing staff on Symantec products. We identified client training requirements and analyzed class evaluation responses to determine areas of improvement from a delivery perspective.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Position Highlights✓ Delivered a 5% annual improvement to instructor ratings for professionalism and knowledge✓ Created a framework for upward mobility of team members through ongoing coaching and performance management

I was hired as a Support Engineer and promoted quickly through the ranks -- Backup Exec Frontline support team manager, Backup Exec Advanced Database team manager, NetBackup Enterprise support team. As Technical Services Manager, I led the handling of “severity one down” cases and customers on a daily basis due to team option assignment of Microsoft Exchange, SharePoint, SQL, Lotus, and Oracle. I also oversaw the training, development and performance of direct reports.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Position Highlights✓ Successfully decreased “team time to resolution” while increasing productivity and customer service satisfaction ratings✓ Served on the Tools Initiative Team that identified innovative opportunities to develop operational tools✓ Delivered major service quality (QoS) and call handle time (AHT) improvements for enterprise accounts✓ Traveled to India to assist in project management of the Live Customer Interaction roll-out at the new Pune office; then provided guidance to management counterparts for several months after the roll-out