Transformation of Pathology services at Ipswich, Colchester and West Suffolk hospitals

Heading up the installation of a new Laboratory Information Management System (LIMS) across North Bristol NHS Trust (NBT), The University Hospitals Bristol NHS Foundation Trust (UHB), Weston Area Health NHS Trust (WAHT), and Public Health England (PHE)

Utilising my knowledge of ITIL Change to progress working practices at Centrica to focus less on the working knowledge of the team members, and to a more automated approach.

Barclays Capital is introducing a system for employees to order inventory items that range from paperclips to servers and Building Services.My Change role, as part of a small team, was to introduce the new working practices to various areas of the Barclays Capital business and to ease the implementation of the new system. The intent being to enhance the end-user experience by adding simplicity and useability, while at the same time giving the Business the additional control and accountability the old systems do not have.Specifically, the role requires the coordination of the production of training courses and materials; Gap Analysis between the as-is and to-be processes; building contacts within the business in the delivery areas; delivering presentations describing the new system; construction and delivery of project plans; discovery, analysis and recording of Risks, Issues, Assumptions and Dependencies; progress reporting; and stakeholder analysis.

Built / maintained IT Project plan to very short timescales and changing requirements.Provided decisive direction and focus for the project.Provided IT consultancy to the company on all aspects of their operations.Acted as Hospital Manager in non-clinical areas.Made presentations and represented company to national government bodies.

Managed Business process review of Configuration Management processes & procedures. Evaluated existing situation and produced plan of action along with new CMDB design. Provided consultancy to customer in review of their CMDB including including integration with Change Management system. Chaired / attended all meetings related to Configuration Management & start lines of communication

Managed Business process review of Change Management processes & procedures based on extensive knowledge of current systems. Designed & implemented new processes & procedures to ITIL standards. Lead all Change related activities including risk assessment, approval, coordination & scheduling, building backout procedures, and post change review. Trained people in use of systems including Change & Problem Management Provided consultancy to customer (Big Four UK bank) in review of their CMDB including more effective use to support their own Change Management system. Chaired / attended all meetings related to Configuration Management & ensure appropriate communications at all stages Design, agree, & produce Management Information reports Handle all aspects of emergency changes Ensure all change activities logged & recorded

Implemented improvements in commission testing and documentation; Led review processes to promote a customer-centric viewpoint. Constructed application enhancements to include web-pages, databases, stand-alone applications, billing enhancements, and Management Information Systems updates. Developed and maintained computer support services and provided cost-effective and timely resolutions. Led review and maintenance of Change Management processes & procedures based of extensive knowledge of current systems. Created and implemented customers' IT strategies

Prioritised faults according to potential corporate impact. Delivered impact assessment and enhanced communication with development team to develop a more cooperative approach to problem resolution. Delivered a system of change management to track software, problems and resolution Provided root cause analysis of faults to Test engineers and improved resolution time.

Assessed current capability then instigated and led a computing redesign and rebuild. Championed and implemented a Change Management solution for the company. Introduced feasibility studies, cost benefit analysis and customer centric development. Played a key role in turning the company from revenue loss to revenue profits Delivered solutions to business within cost & timescale. Converted computing infrastructure from a collection of equipment into a homogenous network. SQL Server & Geographical Information Systems (GIS) software. Introduced a system of Change / Release & Config Management

Promoted into and through the management structure.Responsible for a variety of teams up to 20 staff. Responsibilities included application support, technical migration manager for the City of London and setting national policies.