Matt Hesse Email & Phone Number

Pottstown, Pa, Us

Oaks, Pa

Malvern, Pa

• Provided computer help desk support via onsite service, remote and telephone communications in a 150+ user environment.• Performed diagnostics and troubleshooting of system issues, document help desk tickets and resolutions.• Created, deployed and maintained desktop/laptop imaging using LANDesk.• Performed, maintained and verified backups and restores for local site. Systems used were Symantec Backup Exec and SonicWALL CDP. The amount of data backed up exceeded 1 TB weekly.• Team member of Windows 7 upgrade project. SCCM was used as the method of deployment. • Provided mobile device support for smart phone and tablet devices. Support included application, wireless and email configurations for Blackberry, iPhone and iPad devices.

• Provided computer help desk support via onsite service, remote and telephone communications in a 500+ user environment. • Performed diagnostics and troubleshooting of system issues, document help desk tickets and resolutions.• Created, deployed and maintained desktop/laptop imaging using Symantec Ghost.• Contacting manufacturer’s technical support and handling all aspects of warranty repair/replacement for infrastructure hardware and application software such as Dell and HP servers, Overland tape appliances and software such as Right Fax, ACT!, and Microsoft applications.• Procured and maintained corporate licensing for over 800 computers and servers.• Performed, maintained and verified backups and restores Corporate wide for multiple sites locally and throughout the US. Systems used were Symantec Netbackup and Backup Exec. The amount of data backed up exceeded 2 TB weekly.• Performed several Netbackup Server upgrades on Windows 2003 R2 Server.• Led successful disaster recovery efforts which included data and application recovery off-site at SunGard Availability Services.• Team member of email migration projects. Projects included migrating over 500 users from a cloud based email service to Microsoft Exchange and another project is migrating over 500 users from Microsoft Exchange to Lotus Notes.• Provided IT support in weekly employee “cubical” moves. These moves would involve desktop PC moves, telephone switch reconfigurations and printer installs. These moves would average 20 people per week. These moves were sometimes performed after hours to minimize employee downtime.• Carried after-hours beeper for IT support. Provided training for after hour support corporate staff in use of after hour laptops and wireless connectivity hardware and software.• Provided support for volatile call-center environment by adding and removing on average 10 users from Active Directory weekly.

Montgomery County Court House

Provided computer help desk support via onsite service, remote and telephone communications in a 3000+ user municipal environment. Performed diagnostics and troubleshooting of system issues, documenting help desk tickets and resolutions. Created, deployed and maintained desktop/laptop imaging using Symantec Ghost. Contacting manufacturer’s technical support and handling all aspects of warranty repair/replacement.Configure and install printers locally and on a network. Perform set-up, break-down, and transportation of computer equipment on an as-needed basis.