Matthew Majewski Email & Phone Number

Tempe, Arizona, United States

• Lead Business Systems Analysts and Systems Specialists through the configuration, implementation, governance, and support activities of more than a dozen platforms critical to the organization. Ensure optimal team.
• Expanded from 6 to 12 members within an 18-month period, implementing a strategic team lead framework to mentor junior staff.
• Updated outage handling policies and procedures (consolidation, sensitivity, logging), saving dozens of hours each month while enabling leaders to track problematic areas.
• Implemented a structured, weekly reporting scorecard for my teams to track progress, ensuring transparency and accountability in meeting objectives.
• Mentored and empowered employees, facilitating the progression of four members to upper IT teams through guidance and support, demonstrating commitment to professional development and fostering internal talent growth.
• Pivoted resources and reprioritized work as needed to accommodate sudden changes in the needs of the business.

Tempe, Arizona, United States

• Demonstrated a commitment to enhancing the quality of DriveTime applications and processes through the Agile development methodology.
• Spearheaded the development of three lightweight applications through the Microsoft Power Platform, enabling the business to self-resolve over 200 issues per month and reduce wait times by an average of 5 hours per.
• Utilized subject matter expertise and cultivated professional relationships to address bugs that were impeding the production process of more than 100 vehicles each month.
• Identified, documented, and trained Tier 1 Helpdesk personnel to take over low-effort tasks handled by BSA, reducing our workload by dozens of tickets and business wait times by an average of 4 hours per occurrence.
• Conducted comprehensive research into the root causes of bugs and defects, assessing the potential impacts of proposed enhancements, and evaluating the feasibility of various solutions.
• Trained junior personnel and improved documentation whenever necessary.

Laveen, Arizona, United States

• Primary liaison between IT and business units, addressing an array of issues and driving decisions to enhance corporate applications.
• Delivered tier II application support to ensure uninterrupted business operations during technical disruptions.
• Reported inefficiencies, bugs, and defects to advocate for enduring solutions.
• Shadowed and took over work from senior team members, enabling them to target larger objectives.
• Collaborated with Application Developers, Business Analysts, Database Developers, Product Managers, and IT Executives to tackle complex challenges.
• Utilized current technology and agile methodologies in development, design, business intelligence, and project management to achieve strategic objectives.

Tempe, Arizona, United States

• Offered remote and on-site support to an average of 30 individuals daily, encompassing tier 1 assistance, process advisory services, and the facilitation of ticket escalation processes.
• Volunteered to design in-depth reporting through PowerBI, consolidating the metrics of different systems into one space.

Tempe Arizona

• Provided technical and application support to 10-12 clients per day by answering questions on function and usage on Ipro’s software via phone, internet, and email
• Quickly performed root cause troubleshooting to offer solutions in a timely manner so clients could meet their individual production deadlines
• Shared product issues as they arose to ensure a timely resolution across the organization

Scottsdale Arizona

• Consulted with dozens of clients daily to resolve their issues, diagnosing hardware, software, and operating system issues, replacing hardware and software as necessary.
• Followed up with clients about performed repairs to ensure total resolution.

United States

• Collaborated with officers to schedule monthly training activities and plan tasks for the unit.
• Lead Marines on missions set forth by our Officers/NCOs and conducted war scenarios on a yearly basis to refine our skills and strategies.
• Entrusted by leaders to assist with various projects including payroll, scheduling, insurance claims, powers of attorney, and charitable work (Toys for Tots).