Matthew Majewski Email & Phone Number

Tempe, Arizona, United States

Lead Business Systems Analysts and Systems Specialists through the configuration, implementation, governance, and support activities of more than a dozen platforms critical to the organization. Ensure optimal team performance by cultivating a culture of excellence and accountability.• Expanded from 6 to 12 members within an 18-month period, implementing a strategic team lead framework to mentor junior staff.• Updated outage handling policies and procedures (consolidation, sensitivity, logging), saving dozens of hours each month while enabling leaders to track problematic areas.• Implemented a structured, weekly reporting scorecard for my teams to track progress, ensuring transparency and accountability in meeting objectives.• Mentored and empowered employees, facilitating the progression of four members to upper IT teams through guidance and support, demonstrating commitment to professional development and fostering internal talent growth.• Pivoted resources and reprioritized work as needed to accommodate sudden changes in the needs of the business.• Accountable for systems utilized for Communication, Project Management, Customer Service Management (CSM), File Transfer Protocol (FTP), Enterprise Content Management (ECM), Accounting, and Identity Access Management (IAM).

Tempe, Arizona, United States

Demonstrated a commitment to enhancing the quality of DriveTime applications and processes through the Agile development methodology.• Spearheaded the development of three lightweight applications through the Microsoft Power Platform, enabling the business to self-resolve over 200 issues per month and reduce wait times by an average of 5 hours per occurrence.• Utilized subject matter expertise and cultivated professional relationships to address bugs that were impeding the production process of more than 100 vehicles each month.• Identified, documented, and trained Tier 1 Helpdesk personnel to take over low-effort tasks handled by BSA, reducing our workload by dozens of tickets and business wait times by an average of 4 hours per occurrence.• Conducted comprehensive research into the root causes of bugs and defects, assessing the potential impacts of proposed enhancements, and evaluating the feasibility of various solutions.• Trained junior personnel and improved documentation whenever necessary.

Laveen, Arizona, United States

Primary liaison between IT and business units, addressing an array of issues and driving decisions to enhance corporate applications.• Delivered tier II application support to ensure uninterrupted business operations during technical disruptions.• Reported inefficiencies, bugs, and defects to advocate for enduring solutions.• Shadowed and took over work from senior team members, enabling them to target larger objectives.• Collaborated with Application Developers, Business Analysts, Database Developers, Product Managers, and IT Executives to tackle complex challenges.• Utilized current technology and agile methodologies in development, design, business intelligence, and project management to achieve strategic objectives.

Tempe, Arizona, United States

• Offered remote and on-site support to an average of 30 individuals daily, encompassing tier 1 assistance, process advisory services, and the facilitation of ticket escalation processes.• Volunteered to design in-depth reporting through PowerBI, consolidating the metrics of different systems into one space.

Tempe Arizona

•Provided technical and application support to 10-12 clients per day by answering questions on function and usage on Ipro’s software via phone, internet, and email•Quickly performed root cause troubleshooting to offer solutions in a timely manner so clients could meet their individual production deadlines•Shared product issues as they arose to ensure a timely resolution across the organization

Scottsdale Arizona

•Consulted with dozens of clients daily to resolve their issues, diagnosing hardware, software, and operating system issues, replacing hardware and software as necessary.•Followed up with clients about performed repairs to ensure total resolution.

United States

• Collaborated with officers to schedule monthly training activities and plan tasks for the unit. • Lead Marines on missions set forth by our Officers/NCOs and conducted war scenarios on a yearly basis to refine our skills and strategies. • Entrusted by leaders to assist with various projects including payroll, scheduling, insurance claims, powers of attorney, and charitable work (Toys for Tots).