Matthew Hensley Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Austin, Texas, Us

Tampa, Florida, Us

-Conducted a variety of testing solutions such as regression testing, API testing, documentation testing, and error validation to ensure that software modifications and enhancements did not negatively impact existing functionality-Participated in User Acceptance Testing (UAT) to validate end-user satisfaction and system performance-Experienced in conducting white-label site testing, ensuring brand consistency and functionality-Executed End-to-End (E2E) testing to evaluate the entire workflow and user experience-Created and executed comprehensive test plans and test cases to identify and document software defects/bugs-Worked with Azure DevOps for test management, project tracking, and cross-functional collaboration-Successfully managed multiple projects, taking charge of testing efforts and ensuring quality-Expertise in manual and automated testing techniques, with a focus on identifying defects and ensuring the reliability of software products.-Collaborated with teams to define and validate user stories, ensuring alignment with business goals-Utilized communication tools like Slack for efficient team collaboration and issue tracking-Strong understanding of software development methodologies, including Agile and Scrum-Committed to staying updated with the latest testing trends, tools, and best practices to deliver high-quality results

Tampa, Florida, Us

- Analyzed and documented bugs, defects, and errors found during testing in a bug tracking system, providing clear and detailed descriptions of the issue and steps to reproduce- Created and executed comprehensive test plans and test cases to identify and document software defects/bugs-Conducted a variety of testing solutions such as regression testing, VIP testing, installment errors, and QBE data migration to ensure that software modifications and enhancements did not negatively impact existing functionality-Translated business requirements into technical solutions by working closely with Scrum Team members-Proactively recommended improvements to the software for enhancement, taking into consideration usability, functionality, and performance-Collaborated with cross-functional teams, including developers, designers, and project managers, to ensure the successful delivery of projects, including product release -Demonstrated strong problem-solving skills, attention to detail, and ability to think critically and creatively to identify innovative solutions-Developed an understanding of general insurance-related topics through company-wide sponsored Associate in Insurance (AINS) training-Stayed up-to-date with relevant product knowledge and industry trends to support the team's current and future development goals.- Led the development of business use cases, leveraging deep understanding of business process flow and procedures-Worked for Millennial Specialty Insurance; a subsidiary & affiliate of Baldwin Risk Partners

Gb

- Participated & supported multiple engagement teams within PwC’s client research and development tax credit department (R&D)- Helped conducted interviews with clients and prepared technical reports to support claims for research and development tax credits- Managed multiple research and development tax credit projects simultaneously, from start to completion, ensuring timely delivery and compliance with regulatory requirements- Developed and implemented project management methodologies and best practices to streamline project execution and increase productivity.- Communicated effectively with stakeholders across multiple levels within the organization, utilizing a variety of methods.- Maintained accurate and complete project documentation, including client files, work papers, and reports.- Facilitated new project management processes for tracking and managing multiple engagement team's daily/weekly/monthly progress, for client updates- Led informative meeting on R&D process and current strategic planning

Us

-Established communications with clients to discuss financial obligation to the firm and the client’s options for repayment-Maintained detailed recordkeeping of client’s personal & sensitive financial data within internal computer systems -Compliant with current FDCPA and state consumer protection laws

Minneapolis, Mn, Us

-Processed and fulfilled customer orders in a timely and accurate manner, ensuring a high level of customer satisfaction-Utilized various technologies and systems to manage inventory, track shipments, and monitor order status-Collaborated with other team members to ensure all orders were picked, packed, and shipped on time and accurately-Maintained a clean and organized work area, following safety guidelines and best practices at all times.-Demonstrated strong attention to detail and accuracy, ensuring all orders were fulfilled to customer specifications-Consistently met or exceeded individual and team performance metrics, including productivity, accuracy, and quality targets-Participated in ongoing training and development programs to improve skills and knowledge of the fulfillment process-Communicated effectively with team members, managers, and customers to resolve issues and ensure a positive experience-Maintained a flexible and adaptable approach to work, adjusting to changing priorities and customer needs as required-Contributed to a positive and supportive team culture, fostering collaboration, innovation, and continuous improvement

Atlanta, Ga, Us

-Assist in managing daily restaurant operations, including supervising and coordinating team members-Ensure compliance with food safety and health regulations and maintain cleanliness standards-Train new team members and provide ongoing coaching to improve performance-Handle customer complaints and resolve issues to ensure high levels of customer satisfaction-Monitor inventory levels and order supplies as needed to maintain proper stock levels-Prepare employee schedules and manage labor costs to meet business needs-Monitor and analyze sales data to identify opportunities for improvement and increase profitability-Conduct regular audits to ensure compliance with company policies and procedures-Collaborate with the general manager to develop and implement marketing strategies to drive business growth-Conduct regular performance evaluations and provide feedback to team members to promote growth and development

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General