Matthew Lambert Email & Phone Number

• Oversaw all information systems and related technical operations elements during a critical merger period. Led and mentored a team in ensuring effective client service delivery and business continuity.
• Played a critical role in managing the integration of three additional locations (Nashville, TN, Nagua, Dominican Republic, and Noida, India) and over 200 cross-functional employees, including integrating each location.
• Directed a large-scale company move from Boulder to Lafayette, Colorado, achieving full operational readiness over a weekend with zero work loss for employees and near-zero client service interruption.
• Designed a data warehouse solution upon acquisition of new centers and directed related data integration efforts for all internal and external clients across four total sites.o Empowered users from all departments with.
• Leveraged SQL Server reporting services to publish dashboard data across the organization.
• Created a Linked Server object and utilized ODBC driver to connect to a cloud-hosted instance of MySQL.

Boulder, CO

• Directed call center operations in two company locations spanning Boulder, Colorado and Cheyenne, Wyoming, while also serving as a key member of a small executive group overseeing all company financial aspects. Oversaw.
• Recognized for doubling capacity within a vertical market without increasing reporting staff while simultaneously delivering reports to clients sooner and more accurately by developing and implementing a custom.
• Directed the successful adoption of a SQL Server-based platform that enabled company-wide data integration.
• Designed routines for importing and exporting data between file servers and the new SQL Server instance.
• Conceptualized, created and implemented an in-house automated timecard entry process solution by developing a time-tracking system that minimized human error. Met and collaborated with cross-functional stakeholders to.
• Utilized API calls to further connect platform solutions to banking customers. Elaborate more here?

Boulder, CO

• Worked with senior leadership to establish the Director of Quality Control position and received a subsequent promotion to direct the organization’s quality control initiatives, leading the charge to foster a.
• Conceptualized and implemented a new feedback system that enabled more effective tracking of results over time and leveraged data to quantify employee ratings, performance, and overall progress.
• Facilitated training to call center management staff and coached individual members in implementing and adhering to best practice quality control procedures.
• Enabled a large client to gain a critical industry accreditation and pass an audit certification by creating rigorous new data collection standards for the client, creating agent teams to help the client adapt to new.
• Hired, onboarded, and mentored a talented Quality Control Manager to further enhance quality initiatives.