• Responsible for starting sales territories in NC and VA where responsibilities included:o Acquiring new business through cold callso Customer retentiono Route planning and regular overnight travel to ensure effective territory coverageo Managing logistical concerns and providing customers with predictable return dates• Regularly met or exceeded annual sales goals, including a 21% increase YTD in 2023• Followed up regularly with current accounts to ensure patient satisfaction, troubleshoot issues, conduct staff training, etc.• Trained new sales staff on the industry and the pitfalls to avoid; co-traveled with new reps to assist building their book of business and offer constructive criticism• Developed and collaborated with marketing to implement innovative sales strategies to assist the company as a whole• Attended trade shows to showcase the brand, answer questions, and meet prospects• Consistently held the highest customer retention rate of any territory in the company

Responsible for scheduling all training for the Cabin Safety Department, from creation of customer accounts to completion and release of training records• Assumed marketing/ inside sales responsibilities including: o Fielding sales calls from potential clients o Negotiating and drafting customer pricing agreements o Giving guided tours of training facilities to potential customers• Created and subsequently managed weekly customer focus meeting to ensure client satisfaction and address any potential training issues• Coordinated with Gulfstream, Falcon, and Embraer for OEM and entitlement training events, new training requirements, etc.• Worked closely with partner companies and external contractors to coordinate specialized on-site training for clients • Received G.E.M. award for outstanding customer service within 3 months of employment• Decreased overtime hours by 70% over predecessor while overseeing the department through FAA Part 142 approval and assuming additional responsibilities as needed by management