As a seasoned Manager in Infrastructure Engineering at Fiserv, Inc., I bring over a decade of experiencein overseeing complex web application environments and leading high-performing teams. My journey atFiserv has been marked by a commitment to excellence, innovation, and strategic leadership.Key Highlights:- Leadership & Team Management: I oversee a talented team of 9 professionals, managing adiverse environment of over 1,400 Microsoft and Linux systems. My role involves onboarding,training, and setting departmental goals to ensure peak performance.- Governance & Compliance: I have developed comprehensive governance documentation andestablished stringent system access requirements. My efforts ensure adherence to corporate andFederal regulations through regular audits and reviews.- Project Management: I successfully led a major project to replace 500+ Windows servers,coordinating cross-functional teams to develop and implement effective migration strategies. Myleadership ensured minimal disruption and seamless transitions.- Strategic Change Management: I have enhanced change management processes, focusing onthorough research, baseline builds, migration procedures, training, and automation. Theseimprovements have significantly boosted efficiency and reliability.- Technical Expertise: I spearheaded the deployment of an in-house Certificate Authority,centralizing and securing internal server communication. Additionally, I have implementedproactive monitoring and issue resolution processes to enhance system performance.- Disaster Recovery & Business Continuity: I have coordinated disaster recovery and businesscontinuity planning, ensuring minimal downtime and rapid recovery in case of incidents.My career at Fiserv has been driven by a passion for technology and a dedication to fostering acollaborative and innovative work environment. I am always looking for new challenges and opportunitiesto leverage my skills in infrastructure engineering and project management to drive organizationalsuccess.