Matthew Abog Email & Phone Number

Las Vegas, Nevada, United States

I coordinate testing needs to the Feature Leads and Associate Feature Leads on a week to week basis, and audit those test results as well as team performance. I also identify notable trends and communicate those findings via reports. These reports include daily projections and forest-view status updates for a given title.In addition to the above, I develop Feature Leads down to Test Analysts via 1 on 1 meetings and active coaching. I empower Feature Leads in executing test plans, auditing test results, evaluate staff performance, and optimize team workload.

Las Vegas, Nevada, United States

I oversee the functional testing team, manage the training process, and evaluate staff performance. Mentor team members to help them achieve their goals. I supervise projects through the various phases of testing and milestones to ensure product quality while also maintaining employee satisfaction. I develop and maintain test plans and other documentation critical to project needs, and bring important reports to all stakeholders.I manage the project's progress, optimize team workload, and establish and achieve deadlines. This includes managing production of all testing deliverables including Daily Reports, weekly employee development reports, test cases, test plans, bug tracking, final release reports, and post-mortem reports.When needed, I conduct interviews for potential new prospects to add to a QA team.

I supported and performed tests on products repeatedly while entering bugs into the database. In my down time I provided coaching, training, and guidance to Senior QA and QA Testers. I was also responsible for creating and developing specific test scripts aligned with defined workflows from a test plan. I assisted in designing test plans and helpful documents for functional testing. My overall goal was to work with Leads to determine acceptable ranges for test results and overall team performance.

Las Vegas, Nevada Area

- Tested various products to report bugs on various platforms.- Executed test cases that were assigned by Associate Leads and Leads.- Entered bugs into JIRA/Helix databases.- Marked bugs as resolved during regression testing.- Assisted with distributing builds to other testers.

Las Vegas, Nevada Area

- Tested various products and reported bugs within the title.- Executed all assigned test cases.- Entered detailed and concise bug reports into a JIRA/Helix database.- Regressed fixed bugs on each new build.- Provided insight to the playability of a title.

Las Vegas, Nevada Area

- Took calls from and assisted various vendors on issues related to Point of Sales systems.- Created tickets in Salesforce to track reported issues. Escalated tickets to higher level Engineers when needed.- Obtained logs and error reports from remote access to product terminals.- Worked with other agents to find efficient ways to solve tickets without the need for escalation.

Las Vegas, Nevada Area

- Supervised and coached a team of sales associates.- Assisted the Store Manager in store operations.- Managed and organized incoming shipments of product.- Responsible for updating staffing and sales reports at the end of each day.- Participated in daily morning calls with the District Manager along with other stores in the district.- Provided exceptional customer service to both local and tourist traffic.

Las Vegas, Nevada Area

- Provided exceptional customer service to local and tourist traffic.- Assisted the Stock Manager with organizing new incoming shipments of product.- Counted out and verified register totals at the end of the day.

Associate Of Science - As, Computer Science

Education record