• Planning• Staff recruitment and selection• Performance evaluation and management (Staff appraisal)• Compensation and benefits• Staff rewards• Preparation of payroll• Staff training and development• Administration or Administrative responsibilities• Performance drive to meeting desired target• Staff career planning• Preparation of staff job descriptions and specifications• Staff verification• Analysis of collated data• Any other tasks assigned by management

• Data Extractions and analysis using the basic analytical tools• Designing of the organization’s appraisal system• Reconciliation of monthly wallet payments • Preparation of monthly payouts to care providers using excel• Online verifications of all Care seekers and care providers before and after sign ups• Expense evaluation and cost control• Monitoring and verification of online payment channels in Paystack and Interswitch• Business expansion collaboration by relating with various Health Management organizations across different states• Archiving of Healthcare Providers details for future references

● Development of the bank’s Safety and Sustainability policy● Supervision of field staff to ensure they comply with the banks safety standards● Coordination of pep - talk or tool box meeting for field staff● Periodic testing of emergency response (fire drills procedures)● Facilitate and conduct HSE inspection and Accident investigation and reporting● Coordination of the bank’s First Aid program across branches as well as mediation with HMOs● Preparation of Job Hazard Analysis for field staff● Training of staff on the use of fire extinguisher● Development and review of the bank’s occupational Health and safety policy ● Preparation of annual sustainability /Social report of the bank● Preparation of Monthly Environment and Social (E & S) report for CBN & DBN● Preparation of IFC Annual Environmental Performance Report (AEPR)● Preparation of Environment & Social quarterly report for the board● Relates with local and foreign investors for partnership on Environmental Green Clean Products such as solar products● Domestication of Environment and Social Risk into the bank’s loan products● Training of staff on health, Safety & environment and IFC exclusion list● Development and implementation of environment and social management system (ESMS)● Impact assessment to identify environmental risks and financial cost● Development and implementation of sustainability strategy● Information management which include data update and event reporting etc.● Coordination of the bank’s Corporate Social Responsibilities(CSR)● Ensure appropriate resources are provided to support a compliant business and to identify any systemic weaknesses● Maintain quality, safety and environmental systems, implement and audit to achieve compliance with ISO 9001, ISO 14001, ISO 45001 and ISO 17025● Any other tasks assigned by management

● Coordination of branch operations ● Staff appraisals and promotions● Review of Product Performance at the branch level● Ensure Quality control of loan applications, guarantor’s information, appraisal forms and other relevant documents● Monitoring individual client support officer’s performance and recommendations● Preparation of reports: weekly, monthly branch performance● Manage all branch employees● Other tasks assigned by line manager