Plans, assigns, supervises, reviews, and evaluates the work of the Talent Acquisition & Engagement , Departmental Training, Performance Management, Health and Safety, and the Business Resources Units. Functions as a second level supervisor for staff and participates in all employee-related matters, such as recruitment, selection, training, evaluation, and discipline for the units under the position’s authority. Acts as technical expert and advisor to the Department’s Executive staff; provides consultation to Department managers and employees regarding Training, Talent Acquisition &Engagement, and Performance & Health related matters and makes recommendations to the HRMD Assistant Chief on initiatives and improvements.

Lead all department initiatives related to the Workforce and Succession Plan, Strategic Plan and performance management as well as a number of special projects from the Office of the Commissioner. Launched a new engagement survey, Emerging Leaders program, led a big change in a move of offices from San Francisco to Oakland and created a new process for updating the Department’s Strategic Plan among many other projects. Collaborated with various groups throughout the Department including but not limited to the Training Office, Talent Acquisition and Engagement Unit, Business Management Bureau and our executive team. Helped oversee a multitude of committees including but not limited to Lunchtime Series Presentations, CDI Forward Training and Development, and the San Francisco Move Committee.

Partnering with the senior manager I oversaw a floor of approximately 90 representatives and 8 supervisors.-Interview and hire both internal and external candidates-Coach and train representatives using behavior based coaching-Observe supervisor's coaching sessions and provide feedback-Run and review daily, weekly, monthly and yearly reporting on various metrics-Create action plans based off results and identified trends-Create new reporting and analysis when needed using various tools in the Microsoft suite-Engage workforce and help create a positive culture-Troubleshoot internal IT issues-Communicate with various other departments and create relationships with subject matter experts outside our work group-Handle escalated concerns of employees and customers-Create content to send to the floor for purposes of engagement or awareness-Lead or help lead meetings or trainings for groups ranging from 10-100-Report out on results to either the Senior Manager of my team or the Director of the center

Managed a team of approximately 13 representatives under the direction of the Senior Manager and Lead Supervisor.-Help interview external candidates-Coach and train representatives on my team using behavior based coaching weekly-Observe and live listen to my representatives calls-Run and review daily, weekly, monthly and yearly reporting on various metrics for my team-Partner with my manager to create and execute action plans based off results and identified trends-Create new reporting and analysis when needed using various tools in the Microsoft suite-Engage workforce and help drive the positive culture created by my Lead and Senior Manager-Troubleshoot internal IT issues-Handle escalated concerns of employees and customers-Create content to send to the floor for purposes of engagement or awareness-Lead or help lead meetings or trainings for my team-Report out on results to either the Senior Manager or Lead Supervisor

Under supervision of Sports and Camp director created, developed and ran programs for hundreds of children within our community ranging from 2-15 years old. Hired, trained and oversaw a small staff of 5-8 representatives as well as volunteers depending on the time of year. Created relationships with members of the community in order to make our programs run successfully and to help facilitate potential donations towards our cause.