Matthew Ames Email & Phone Number

Bakersfield, California, United States

Bakersfield, California Area

My role as the internal developer is to build and deploy tools for our members. These programs range from member forms to automation to import and export member data from financial partners. Linking to tools for lending systems, ATM and reporting on all members data to identify fraud. Creating solutions to automate and reduce manual processing.

Bakersfield, California, United States

Responsible for Managing the Network Operations team. My team would work on proactive and reactive issues. We implemented tools and systems to be able to identify and proactively find issues before our customers ran into issues.I aggregate the collection of data and simplify reporting. These reports included dashboards to show statistics on managed.

Bakersfield, California

Working with our service team to improve skills and abilities. Supporting the individual members inside and outside of the office. Created and developed virtual environments assisting with migration and high available redundancy. Networking WAN and LAN connectivity, routers, firewalls, and security, QOS. Supervise complicated customers networks, systems.

Bakersfield, California Area

As a QA Engineer, my role was to ensure quality software for all our client agents. I was owner of fourteen to sixteen projects. I created scripts to automated builds, debugged code to resolve issues, and created software deployment packages on all major platforms (Windows, Mac OS X, Linux). The agents were developed in several di erent languages composed.

Bakersfield, California Area

Diagnose and resolve complex customer issues. Perform pre-QA testing replicating customer environments to verify and reproduce product software bugs. Provide crafted answers, workarounds, and technical solutions. Perform escalations as well as handle high priority cases. Debug applications in various programming languages. Provide support for Windows.

Bakersfield, California Area

Help enterprise customers utilize software to benefit the school or business needs. I worked directly with consultants, partners, and administrators to provide tailored solutions that meet customer needs. Traveled to client sites to help design, troubleshoot, and integrate Lightspeed Software. Assisted training of staff and compiled procedural documentation.

Bakersfield, California Area

Team lead of seven members and escalation point. Provided full AV support of Lightspeed Antivirus product. Including troubleshooting and removal of viruses. Retrieving mass samples and creating virus definitions. Found creative ways to remove and diagnose the cause of virus outbreaks. Provided assistance for reconfiguring systems, servers and networks to.

Bakersfield, California Area

Provided technical assistance on security/networking-based products. Performed case management, implementation, configurations, and troubleshooting on desktop, Web, Email, SQL, Virus, Windows Server, networks, and hardware. Provide customer training

Bakersfield, California Area

Performed troubleshooting on ATM networks, DSL/ T1, DSO/Trunking, Ip routing, and configuration. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and outages