• Top-tier sales performer on the nationally ranked, largest-volume team in Virginia. • Build connections, grow social media presence, and expand reputation as a sought-after agent.• Increased YoY growth exponentially, from Y1 $545k, Y2 $2.5M, Y3 $4.2M, Y4 $6.6M, and Y5 $12.5M.

From internal Fraud Operations Unit Manager to external partner management of Fraud Operation Agents, before being promoted to Principal Process Manager.• Managed internal processes and products, along with third-party service partners.• Oversaw performance of all domestic teams. Directly managed 30 associates on immediate team.• Collaborated on development of CreditWise, a product used for tracking business credit scores. • Led product development for a consent order product impacting millions of customers. Revamped with a regulatory adherence focus, solving a $227M problem. • Created process stability and established checks and balances within the regulatory environment.• Leveraged each team member’s expertise and experience to support individual needs. Created a dynamic, people-first environment. Transformed teams to work collaboratively towards shared goal.

• Instilled processes, liaised between lending and insurance institutions, and obtained funding.• Worked as an individual performer as well as in extended operations management.• Advocated for customers and enhanced client satisfaction as one of the first F&I departments in the Richmond area to use a menu system that outlined features and costs. Later became best practice industry-wide.