Sales Specialist
Supported the Agent Account Managers (AAM), Lender Relations Managers (LRM), and Client Advisors (CA). -Responded to agent and lender emails on behalf of AAMs and LRMs. -Communicated with title companies to ensure wiring of funds went smoothly. -Monitored lender relations email inbox to make sure all general inquiries were routed to the appropriate party and answered in a timely manner. Monitored the pipeline for all “Homes Products” offered at HomeLight to make sure all deals were moving along as efficiently as possible. -Created slack channels and deal folders for all new incoming leads to keep everything organized. -Posted new leads that weren’t auto assigned to a CA in Slack to make sure they were contacted promptly. -Held AAMs and CAs accountable by making sure they are keeping up with communication cadences on all leads. In charge of the collection and input of all Client and Agent Surveys for Homes Products: -Collected data from all incoming client surveys using TypeForm and Delighted survey software. -Personally called agents after a closing to collect feedback on how their experience was. Other general data collection and miscellaneous tasks to help support the sales staff.