Matthew Angell Email & Phone Number

Ellicott City, Md, Us

Maryland, United States

In my role as an Ecommerce Merchandising Coordinator at Music and Arts, I played a key role in driving digital marketing strategies for the Music and Arts and Woodwind and Brasswind websites. This involved collaborating closely with website operations and merchandising teams to execute effective strategies. I successfully implemented marketing promotions and carefully curated relevant product collections to generate promotional efforts and drive customer engagement. Working in collaboration with marketing, digital marketing, and CRM/email teams, I contributed to establishing an omni-channel approach, ensuring accurate targeting and effective reach to our desired customer segments. I provided valuable input on user experience, monitoring market trends closely to strategically plan for future promotions and enhancements. Additionally, I actively contributed to the planning and execution of a site redesign for the Music and Arts brand, including the migration to a new enterprise-wide ecommerce platform.

Maryland, United States

Managed inbound and outbound calls from schools and institutions for the Guitar Center, Musicians Friend, and Woodwind and Brasswind brands. Through the use of the Salesforce platform, day to day tasks included, taking inbound calls, account management, managing the bid/quote process, resolving customer service issues, and other tasks as assigned. Assisted customers in placing phone orders on commercial accounts. Occasionally handled purchase order processing as needed. Promoted, recommended, and sold musical products and services with exceptional service to maximize customer satisfaction and to exceed performance goals and expectations.

Maryland, United States

Managed inbound and outbound calls from schools and institutions for the Guitar Center, Musicians Friend, and Woodwind and Brasswind brands. Through the use of the Salesforce platform, day to day tasks included, taking inbound calls, account management, managing the bid/quote process, resolving customer service issues, and other tasks as assigned. Assisted customers in placing phone orders on commercial accounts. Occasionally handled purchase order processing as needed. Promoted, recommended, and sold musical products and services with exceptional service to maximize customer satisfaction and to exceed performance goals and expectations.

Maryland, United States

Managed inbound and outbound calls from schools and institutions for the Guitar Center, Musicians Friend, and Woodwind and Brasswind brands. Through the use of the Salesforce platform, day to day tasks included, taking inbound calls, account management, managing the bid/quote process, resolving customer service issues, and other tasks as assigned. Assisted customers in placing phone orders on commercial accounts. Occasionally handled purchase order processing as needed. Promoted, recommended, and sold musical products and services with exceptional service to maximize customer satisfaction and to exceed performance goals and expectations.

Maryland, United States

Provided superior customer service in Music and Arts retail locations. Assisted customers with buying process and demonstrated exceptional musical knowledge to display Music and Arts as a trustworthy and credible local music retailer. Participated in all store operations including merchandising, promo􀆟ng the Music and Arts lessons program and rentals program, answer incoming phone calls, and normal day to day business. Strove to generate sales to exceed personal monthly sales goals as well as store sales goals.

Aurora, Illinois, United States

Taught instrument lessons ranging from beginners to adults. Instruments taught included: Guitar, Ukulele, and Alto Saxophone. (Ability to teach other instruments was available if interest was shown from lesson prospects) Assisted in lesson open house days to promote the Guitar Center lessons program. Communicated with parents of students on the progress of each student. Partnered with sales associates to network with customers to a create an exceptional storeexperience and provide insight into the lessons program.

Aurora, Illinois, United States

Assisted in instrument rental sign ups at local area schools. Attended instrument tryout days at local schools to help students try out and choose different beginning band instruments. Partnered with Educational Representatives to make instrument deliveries to schools. Assisted in other store duties as needed.

Naperville Illinois

Directed the 4th grade Beginning Band, and the 5th through 8th grade Concert Band. Taught small sectional rehearsals in the school day, as well as weekly after school full band rehearsals. Led and instructed the school’s Jazz Band during the 2nd semester of the school year. Started the process of creating a new organizational system, to have a clean and efficient way to view and sort the band’s collection of sheet music. Maintained musical equipment storage areas. Presented 2 concert performances with the bands during the school year.

Oswego Il

Managed unload of daily trucks, and ensured stocking of product was completed in a timely manner to provide best shopping experience for customers. Planned and reviewed team schedule to make sure unload and stocking process had the neccessary resources to be completed efficiently. Partnered with Executive Team Lead of Logistics to adapt process for any weekly plans and to improve overall store performance. Maintained organization of backroom and receiving areas to provide clean and safe workspaces for truck unloads. Coordinated with Human Resources to interview new team members, and worked with other store team leads to cross train current team members in other departments of the store.

Oswego Illinois

Worked as a backroom associate. Main duties included were maintaining upkeep and organization of backroom, assisting with customers as needed, and partnering with truck unloads load team to ensure the completion of product stocking. Other duties assigned as needed.

Bachelor'S Degree, Music Teacher Education

French Horn Concentration

Music

Music Courses and General Education

Education record