Reservations and Groups Supervisor at Edgbaston Park Hotel, Birmingham. My professional passions include: ✔️ Training and Development ✔️ Data analysis ✔️ Commercial StrategyAchieving an ILM Level 3 Certificate in Leadership and Management, I have spent 5+ years training and developing team members and working across my organisation to cross-train other departments through one-to-one training and leading group sessions on hotel reservations. I have identified skill gaps and business needs, designed course material, led interactive group training sessions and collated feedback to inform future training requirements. I have also supported with wider organisational training in areas such as Equality, Diversity and Inclusion and have gained valuable experience in training management and supervisory levels. What my role looks like:⭐️ 5 years experience within a 4 star standard property (185 bedrooms, 3 serviced apartments and an additional property consisting of 37 bedrooms)⭐️ Supervisory responsibilities including assisting with the recruitment/onboarding of new starters, planning inductions, creating SOPs, implementing training plans and overseeing completion of daily reservations tasks & leading one to ones, team meetings and PDRs⭐️ Handling both individual and group bookings whilst delivering high levels of customer service⭐️ Enquiry handling and group/event co-ordination including site visits and final details⭐️ Data extraction, analysis & commentary experience. Experienced in STR, PNL, Segmentation mix and channel distribution commentary.⭐️ Analysing pick up, pace year on year and market and industry trends to make informed pricing recommendations ⭐️ Experienced in using Microsoft Excel, PowerPoint and Word. Intermediate Excel training course successfully completed, further courses ongoing to continuously improve and expand knowledge.⭐️ Experience using PMS (Rezlynx), CRS (Synxis) and RMS (Duetto)⭐️ Using RMS to log key local events, publish daily rate changes & build forecasts, as well as creating customised reports and extracting data to complete month end reporting such as corporate account production⭐️ Using hotel PMS to create reservations, events and group bookings. Build new rate plans and map to CRS, create and edit templates, extract data to use for month end reporting and KPI tracking, as well as conducting audits and arrival checks⭐️ Learning rate strategy and group business, with a view of expanding knowledge further on overall commercial strategy and how to use data analysis to guide commercial decisions.