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Matthew Ayers Email & Phone Number

High Priority Incident Manager at DXC Technology at DXC Technology
Location: Rose Bay, Tasmania, Australia 4 work roles 2 schools
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Current company
DXC Technology
Role
High Priority Incident Manager at DXC Technology
Location
Rose Bay, Tasmania, Australia
Company size
83579 employees

Who is Matthew Ayers? Overview

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Quick answer

Matthew Ayers is listed as High Priority Incident Manager at DXC Technology at DXC Technology, a company with 83579 employees, based in Rose Bay, Tasmania, Australia. AeroLeads shows a matched LinkedIn profile for Matthew Ayers.

Matthew Ayers previously worked as Senior Service Desk Analyst (After Hours) at Dxc Technology and High Priority Incident Manager at Dxc Technology. Matthew Ayers studied at Tastafe.

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DXC Technology

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Profile bio

About Matthew Ayers

Matthew Ayers is a High Priority Incident Manager at DXC Technology at DXC Technology.

Current workplace

Matthew Ayers's current company

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DXC Technology
Dxc Technology
High Priority Incident Manager at DXC Technology
virginia, united states
Website
dxc.technology
Employees
83579
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4 roles

Matthew Ayers work experience

A career timeline built from the work history available for this profile.

Senior Service Desk Analyst (After Hours)

Current
Dxc Technology

Hobart, Tasmania, Australia

  • Managing a team of 4 - 8 staff
  • Rostering
  • Upskilling of Staff members
  • Helping staff perform their day-to-day duties and assisting them with tickets & calls.
  • Training staff on new processes and procedures
  • Reviewing and responding to escalations from clients for team members and discussing/resolving so it doesn’t happen in the future.
Apr 2022 - Present

High Priority Incident Manager

Dxc Technology

Hobart, Tasmania, Australia

  • Managing and running high priority incidents for Multiple large national companies and government agencies
  • Co-ordinating and managing tech bridges and conference calls with key stakeholders for high priority incidents for timely resolutions
  • Working with clients and vendors to get faults resolved in a timely matter while adhering to SLA’s
  • Drafting and delivering communications to Company stakeholders and employees
  • Assisting in the onboarding of new contracts and recommending policy and procedure for the HPIM team to follow
  • Implementing and understanding ITSM Framework
Jul 2020 - Apr 2022

Service Desk Analyst (After Hours)

Dxc Technology

Hobart, Tasmania, Australia

  • Receiving, Logging & managing tickets from Users across 40+ companies via telephone, email & live chat
  • Escalating unresolved tickets to infrastructure support teams
  • Handling Calls/tickets efficiently to meet SLA’s & Average handle times
  • Monitoring and Actioning infrastructure/network alarms via Emails & Nimsoft
Apr 2018 - Jul 2020

Customer Service Representative

Kmart Australia Limited

Hobart, Tasmania, Australia

  • Checkout Operator
  • Customer Greeter/Bag checker
  • Directing and walking customers to items / department location
  • Processing EFTPOS & Cash transactions
Jul 2012 - Apr 2018
Team & coworkers

Colleagues at DXC Technology

Other employees you can reach at dxc.technology. View company contacts for 83579 employees →

AM Abel Marco Pérez Abel Marco Pérez Colleague at Dxc Technology Greater Valencia Metropolitan Area, Spain View → NP Nikolay Papunov Nikolay Papunov Colleague at Dxc Technology Bulgaria, Bulgaria View → VN Vipul Nandwana Vipul Nandwana Colleague at Dxc Technology Agartala, Tripura, India, India View → HP Himani Pant Himani Pant Colleague at Dxc Technology Delhi, India, India View → GG Gerardo García Abellán Gerardo García Abellán Colleague at Dxc Technology Almería, Andalusia, Spain, Spain View → PK Pawan Kumar Pawan Kumar Colleague at Dxc Technology New Delhi, Delhi, India, India View → DT Dien Tran Dien Tran Colleague at Dxc Technology Ba Ria-Vung Tau, Vietnam, Viet Nam View → VA Vijaykumar Ayyer Vijaykumar Ayyer Colleague at Dxc Technology Kalyan Dombivli, Maharashtra, India, India View → GT Gabriel Trindade Gabriel Trindade Colleague at Dxc Technology Salvador, Bahia, Brazil, Brazil View → PS Pratik Shukla Pratik Shukla Colleague at Dxc Technology New Delhi, Delhi, India, India View →
2 education records

Matthew Ayers education

Education record

Rosny College
FAQ

Frequently asked questions about Matthew Ayers

Quick answers generated from the profile data available on this page.

What company does Matthew Ayers work for?

Matthew Ayers works for DXC Technology.

What is Matthew Ayers's role at DXC Technology?

Matthew Ayers is listed as High Priority Incident Manager at DXC Technology at DXC Technology.

Where is Matthew Ayers based?

Matthew Ayers is based in Rose Bay, Tasmania, Australia while working with DXC Technology.

What companies has Matthew Ayers worked for?

Matthew Ayers has worked for Dxc Technology and Kmart Australia Limited.

Who are Matthew Ayers's colleagues at DXC Technology?

Matthew Ayers's colleagues at DXC Technology include Abel Marco Pérez, Nikolay Papunov, Vipul Nandwana, Himani Pant, and Gerardo García Abellán.

How can I contact Matthew Ayers?

You can use AeroLeads to view verified contact signals for Matthew Ayers at DXC Technology, including work email, phone, and LinkedIn data when available.

What schools did Matthew Ayers attend?

Matthew Ayers studied at Tastafe.

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