Matthew B. Email & Phone Number

Tofino, British Columbia, Canada

Resort Manager leading an amazing team in the operation of a 70 room hotel & 114 seat live-fire restaurant, ROAR.

Cape Santa Maria Resort, Marina Restaurant, Cp Fishing Lodge, Dockside Eatery

Cape Santa Maria Beach Resort & Villas, Long Island, Bahamas (June 2016 - November 2022)- Work alongside 70 local crew in the operation of an award winning, boutique resort consisting of 40 units, 120 seats of F&B, and extensive marine activities- Property Manager overseeing 20 luxury Villas- Project Manager over full renovation of 20 beachfront bungalows- Transitioned 100 percent of sales responsibilities from Canadian office to Long Island. Trained and developed individuals from local team to undertake full service sales functions.- Enhanced a guest profile program to track guest preferences, milestones and visits to facilitate improved customer service, reward loyalty, and target marketing.- Propelled Social Media presence with exponential growth in followers, reach and ‘likes’ across Facebook, Instagram and Twitter.- Drove revenues ahead by 40% and quadrupled EBITDA in 3yrs. The Canadian Princess Fishing Lodge and Marine Activities, Ucluelet, BC (Apr 2015 - Apr 2016) - Managed the daily operation of a highly regarded sports fishing operation consisting of a 46-room hotel, a fleet of 9 sports fishing vessels, and a multi-unit 160-seat F&B operation with a 30-room staff quarters.- Improved financial performance in the face of a dramatic shift in guest demographic and revenue distribution.- Certified 9 marine vessels according to stringent Transport Canada guidelines.- Recruited, developed and retained an international crew in a challenging seasonal environment.- Propelled property’s Global Review Index to a 15 point gain.The Marina Restaurant, Victoria BC (Feb 2014 - Mar 2015)- Revitalised F&B operation consisting of a fine-dining seafood restaurant, Ocean-Wise sushi bar and artisan coffee house.- Increased top line revenues, improved profitability and developed positive team morale.- Orchestrated a successful renovation of the restaurant.- Involved in the preliminary stages of the rebranding of the coffeehouse operation.

Vancouver, Bc Canada

- Responsible for the daily operation of a casual, high end, busy, downtown restaurant.- Increased revenues by 25% in less than three years and turned struggling business into a thriving downtown hotspot.- Fully responsible for catering, room service and any other food requirements of adjoining 65 room, award winning, boutique St. Regis Hotel.

Clayton Heights, Surrey, Bc Canada

- Recruited, developed and directed the opening team of a new, 240 seat high-end Irish Gastropub and live music venue.- Operational duties included human resource management, special event planning, menu development, organizing and overseeing group bookings, daily entertainment booking, sales and marketing, public relations, and day-to-day functions.

Vancouver, Bc

- Managed the staff at the Front Desk. Interviewed, trained and scheduled the staff. Conducted Performance Evaluations and disciplined staff when needed.- Coordinated arrivals, departures and billing requirements.- Assured financial and credit procedures are followed.- Took action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees.- Resolved customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating all special requests whenever possible.

Malahat, Victoria Bc Canada

Fully responsible for the operation of the front office, reservations, and guest services departments for a 5-star, 35 room, luxury resort; assisting with in-house sales, human resources, and revenue management.

Philadelphia, Pa

- Managed the staff at the Front Desk. Interviewed, trained and scheduled the staff. Conducted Performance Evaluations and disciplined staff when needed.- Coordinated arrivals, departures and billing requirements.- Assured financial and credit procedures are followed.- Took action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees.- Resolved customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating all special requests whenever possible.

Bachelor’S Degree, Business/Commerce, Hotel And Restaurant Management, Graduated 'With Distinction'

Diploma, Hotel, Motel, And Restaurant Management, 3.90

High School, General Studies

Activities and Societies: Valedictorian, Salutatorian, Knight of the Year, Honors Graduate