Cupertino, CA (Nov 2021 - Jan 2024)• Directed the seamless operations and process improvements of a 60+ FTE retail establishment, optimizing labor productivity KPI by 46% in two years ($150 to $80).• Spearheaded various business enhancement projects aimed at elevating consumer experience & operational efficiency, resulting in a 110% increase in traffic.• Fostered collaborative partnerships with cross-functional colleagues to proactively address business needs, resulting in an average of $2M+ in monthly sales.• Implemented mission-critical inventory analyses, resulting in a notable $20,000+ reduction in overruns within a 1-year span and contributing to cost savings.Torrance, CA (Oct 2020 - Nov 2021)• Headed strategy and implementation of operations through effective management of subordinate managers at a $14.5M+ store, despite pandemic-related impacts.• Developed a high-performing team through the dynamic profitability challenges of the COVID-19 pandemic, maintaining an average of $1.2M+ in monthly sales.• Championed employee engagement initiatives to increase collaboration, resulting in a 15% reduction YOY in employee turnover of a 40 FTE headcount.• Awarded a Certificate of Achievement for mastery of international corporate philosophies (known as Genryu), signifying excellence in leadership, extended only to the top five performers across the company. Los Angeles, CA (Oct 2018 - Oct 2020)• Executed on framework of excellence, inclusive of strategic leadership and supervising shrinkage, resulting in annual sales of $10M+.• Rebuilt employee trust in HCM by engaging in recruitment lifecycle, implementing performance management strategies, and coaching/mentorship of high potential individuals for advancement opportunities into leadership roles.• Enhanced productivity and drove growth in sales metrics across all categories, leading to a monthly rolling average of $850K+ in sales.

• Analyzed cadenced and ad-hoc revenue metrics to support data-informed decisions, driving a sales operation of $4.3M+ across a network of ten stores.• Fostered strong supplier partnerships and proactively identified beneficial business opportunities while focusing on efficiency and profitability, resulting in a resilient supply chain for the assigned category.• Expanded product mix and ensured product diversification by engaging in regional and national trade expos, bolstering market competitiveness to sustain growth. • Facilitated robust product integration and end-to-end category leadership, inventory procurement, and sales management to prioritize high-margin products.

• Streamlined financial processes through deep analyses and cadenced reconciliation of AR/AP cycles, reducing monthly close times by ~30%.• Liaised between stakeholders across entities, ensuring data accuracy and integrity between operationally-regulated assets.• Developed better vendor relationships, driving more efficient billing processes and boosting organizational creditworthiness.• Implemented stricter protocols on cash distribution/management, resulting in heightened accuracy in financial reporting procedures.