Matt Tracy Email & Phone Number

Loveland, Co, Us

Atlanta, Us

Denver, Co, Us

Morrisville, Nc, Us

•Technology & Business Leadership: Led rapid turnaround of under-performing IT department into world-class technology services and support organization. Aligned and embedded IT teams across the business.•Cut IT operating costs by 30% through review of all IT-related contracts and operating expenses while improving delivery of IT services.•Transformed perception of IT and transitioned from firefighting to strategic business enablement.•Technology Modernization: Created IT strategy/roadmap to deliver complete technology refresh using •Design-Build Approach to meet both current and future business needs for stability, scalability, security, and performance.•Led project to relocate Canadian data center to new state-of-the-art DC in Raleigh.•Directed Cloud transformation and virtualization strategies, driving adoption of Cloud solutions (O365, data backup/DR) and infrastructure (VoIP telephony) and delivering full-virtualized server environment.Revamped network infrastructure with implementation of Citrix, Exchange Hybrid, and new network backbone. •Applications Management: Led comprehensive needs analysis across business, operations, and sales to stabilize and optimize core applications (Dynamics CRM, ERP, Asset Management) and rationalize the application portfolio.•IT Governance: Instituted common standards for infrastructure, support, application documentation, and risk analysis to govern architecture design and ensure process controls despite rapid growth through acquisition.

Oo

•Served as Liaison between IT and business stakeholders•Negotiated and executed service agreements for IT solutions. •Managed direct/indirect reports of outsourced vendors, including million-dollar helpdesk support contract.•Led planning and execution of North American office renovations and moves, including lease review and negotiations, space planning, and company cost savings. •IT Infrastructure Design: Oversaw strategic projects to consolidate and migrate IT infrastructure to more scalable and cost-effective solutions. •Led AD Domain migration and North American consolidation to build Global Enterprise AD Infrastructure.•Managed migration of virtualized server environment from VMware to Hyper-V.•Directed Citrix solution upgrade/migration and implementation of Cloud-based Microsoft O365 environment.•IT Service Management: Improved Service Desk performance and drove SOX readiness by implementing process methodologies and managing ITSM lifecycle using ITIL v3 practice standards.

West Chester, Pa, Us

Regional IT Operations & Project Manager | Global IT Services Delivery ManagerDirected IT operations for 15 regional offices across the mainland U.S., Alaska, China, and Taiwan. Selected to handle IT strategy development, global execution, service delivery and support, security, systems implementation, budgeting, and asset management. Led new product/solution R&D discovery process.Trained and mentored a team of 5 matrix IT associates. Engaged with stakeholders from disparate business functions to develop technology and process solutions that meet their specific needs. Managed backups, disaster recovery, and business continuity. Developed IT infrastructure technology road maps. Led project management activities, including requirements gathering, analysis, solution design, development, and delivery.Project & Position HighlightsIT Infrastructure Design: Directed design and build out of technology platforms, network backbone, and IT services for new branch locations worldwide.Created and manage IT infrastructure and services across 4 remote sites in China and Taiwan.Managed planning and execution of new build construction and existing office renovation projects, including physical cabling and wiring designs as well as space planning.Technology Integration: Coordinated integration of IT systems, networks, and applications for several Weston business acquisitions.Orchestrated complete system overhaul for newly acquired engineering company in China (Taiwan), re-positioning Microsoft solutions for multi-language capabilities, which required overcoming significant font, character, and other related issues that were adversely impacting the integration.Infused standard corporate policies and system specifications to ensure a consistent client/user experience and delivery of services enterprise-wide.Led seamless data migration, including conversion from existing environment, and consolidation into West Coast operation.

West Chester, Pa, Us

Hurricane Katrina IT Services Project: Co-led a team providing emergency response IT services to the EPA and FEMA during the Hurricane Katrina Relief effort.Earned recognition as the Go-To Problem Solver for taking a holistic approach to service delivery.Expedited build out of IT infrastructure, WAN, and relays, including provisioning of equipment in just days with full operational capability in just a few weeks.Developed robust “office” model for IT infrastructure that was adopted as the company standard.Intelligent AV Control System Design: Guided strategy design, prototype development, and testing for solution to automate and centralize control of audio-visual systems. Led sourcing of vendors such as Crestron, Samsung, Sony, Panasonic and selection of Crestron as designated solution provider.Led deployment of Crestron Conference Room for video conferencing.Prepared strategy for full audio-visual and video conferencing integration across global operationsGlobal Network Use License (GNUL): Established and led license GNUL license management for Autodesk across all global operations, reducing overall licensing costs while improving flexibility and administration.Special Client Projects: Hand-picked to lead sensitive projects for key customers. Managed client communications, project planning, project execution, and on-time/on-budget completion.Guided engineering and development of kiosk-based press release display for the City of Newark, NJ, that provided key metrics related to city-installed solar panel performance and savings.

Paramus, Nj, Us

Suffern, Ny, Us

3D Modeling and DesignManaged and maintained network infrastructure in Windows NT environment.Administered user accounts, security access, and permissions.Coordinated software procurement, implementation, and licensing.Instituted and documented engineering standards and created comprehensive CAD parts library.

Chief Technology Officer (Cto) Executive Education Program Graduate

Information Technology

Eos Integrator Masterclass

Leap - Leadership Program

Itil

Lean Six Sigma