Matthew Babenko Email & Phone Number

West Chester, Pennsylvania

• Develop, design, and deliver a variety of learning materials, including e-learning modules, PDFs, and instructor-led training (ILT) using Articulate 360 and Bridge LMS.• Collaborate with department heads and SMEs to assess training needs and create customized solutions for payroll systems training.• Lead virtual instructor-led training (vILT) and facilitate onboarding programs, including a comprehensive New Hire training program.• Manage multiple projects using Agile methodologies, including iterative development and feedback loops.• Create inclusive and accessible learning experiences that adhere to company branding and style guidelines.• Implement continuous improvement by incorporating learner feedback and iterating on content to meet learner needs.

Provided client support and training for payroll systems through phone, email, and Salesforce, managing over 100 clients.Delivered one-on-one and webinar training sessions for new clients, ensuring a high level of satisfaction and adoption of payroll tools.Created detailed employer payroll reports with a focus on accuracy, compliance, and confidentiality.Acted as head trainer for new hires, demonstrating leadership and communication skills to support national teams.

Aston, Pa

• Curated a media list by researching local and regional publications for the Rebels to contact for press releases and game recaps.• Generate excitement and fun for the fans, and keep them up to date with the team by posting on the team's Twitter account.• Send out press releases to the media about upcoming special events or important news.• Produce content to be featured in the team's programs that are for purchase each game.