We’re on a mission to help you better understand the health and wellbeing of vulnerable people. AVERio offers previously inaccessible data, so that you can see what’s truly happening 24/7, including rapid fall detection and alerts using the latest technology.

Responsible for providing solutions to complex System & Process related challenges, which sit across IT, Finance & Operations. This includes the design of functional specification documentation and working with the BI team to develop automation solutions & efficiency improvements.• Design & scope strategic automation objectives and deliver to the BI team for development• Support the Specialist Invoicing Finance team in reducing DSO by developing tools & processes to manage critical invoice-related exceptions• Data validation, preparation, transformation & migration for Time & Attendance and payroll systems• Plan & deliver identified strategic business projects & manage key stakeholders throughout • Provide 3rd line support to the IT Service Desk team• Active member of the IT & Related Services Change Advisory Board and responsible for technical & operational recommendations and risk mitigation• Application testing & release management

I have over 7 years experience within the Domiciliary/Care at Home industry, specialising within I.T. and process improvement. I am a dedicated, hard working individual with a keen eye for detail. My experience primarily includes Care Delivery, 1st, 2nd and 3rd Line Support, Project Management, Process Definition & Refinement, problem solving and Team Development.As Head of Application Support at City & County Healthcare Group, I am responsible for providing strategic solutions to the business to improve system usage and interoperabilty and identify key areas for improvement, delivering efficiencies across the group. In addition to this, I oversee the Systems related on-boarding of new business, contract wins and ECM implementations and work alongside other business stakeholders to ensure continued successful growth.

*Assuming full accountability for all company operations*Developing strategic plans*Controlling finance*Building and maintaining an effective management team*Maintaining a dialogue between Stakeholders

*Assuming full accountability for all company operations*Developing strategic plans*Controlling finance*Building and maintaining an effective management team*Maintaining a dialogue between Stakeholders

Responsible for Supporting the primary business application for users including process development, data quality assurance, process improvement, application testing, functional specification development. Concurrently responsible for overseeing a number of projects across the business including systems process improvement and application implementation.Project Management•Lead and manage project schedules from beginning to end in line with financial budgets and set timescales. •Effectively communicate project expectations and requirements to team members and stakeholders in a timely, clear and user-friendly manner •Throughout the project, ensure minimal business interruption to existing service provision and to minimise exposure to any risks. •Proactively manage any changes in the project scope, identifying any potential problems and devising contingency plans as appropriate •Build, develop and grow business relationships vital to the success of the project •Assist with the development of best practices and tools for project execution and management •Regularly monitor and track project milestones and deliverables to ensure the project plan remains on target•Ensure an effective handover at project completion to the appropriate management team(s)Training•Identify the most appropriate and cost-effective method of training delivery, in order to meet the specified needs of the customer, whether in a classroom, workshop setting, or on a one-to-one basis. •Evaluate the effectiveness of training by ensuring that individual delegates’ objectives are satisfied by the training session(s). •Contribute to the development and improvement of training material. •To provide effective end user process and application support to ensure continuous system compliance.

Assist the company and its respective branches in rolling out a new front office domiciliary system• Responsible for preparing, analysing and evaluating data ensuring accuracy and efficiency.• Cleanse data to an agreed standard so that it is ready for migration.• Carry out user acceptance testing, data migrations and run validation reports.• Create documentation for users, functional specifications and edit release notes.• Solve any problems or issues in an effective, logical manner.• Organise and agree an implementation plan (with timescales) in order to meet deadlines.• Carry out implementation over 6 week period.• Provide a high standard of training both one on one and in a classroom setting.• Required to learn new processes and systems quickly and efficiently.• Assess branch viability pre-implementation and evaluate post-implementation.• Work closely with all levels of branch and head office departments.• Provide operational support and management to branches.• Implement call monitoring applications where needed, provide support and knowledge to existing call monitoring branches. Work with in-house call monitoring system as well as external call monitoring providers.