Matthew Baker Email and Phone Number
Matthew Baker is a Senior Operational Risk Advisor at Compare the Market Australia.
Compare The Market Australia
View- Website:
- comparethemarket.com.au
- Employees:
- 276
-
Senior Operational Risk AdvisorCompare The Market AustraliaBrisbane City, Qld, Au -
Product ManagerReadytech Jul 2024 - Present -
Associate Product ManagerReadytech Sep 2023 - Jul 2024Brisbane, Queensland, AustraliaMy current work involves implementing case management and OLS solutions for clients in government, commissions and legal agencies.My primary responsibilities focus on managing project requirements including initial implementation (solution design and discovery), product enhancements and solution delivery and demonstration in an agile environment. -
Procurement LeadBank First Jan 2023 - Sep 2023 -
Business Operations ManagerSwyftx Jan 2022 - Dec 2022Brisbane, Queensland, Australia- Developing and providing business analytics to optimise department processes and focus on building tailored pipelines for onboarding and retention to decrease churn.- Coordinating Product and Engineering for the development and rollout of new features and upgrades.- Managing internal business changes and working with stakeholders to implement new vendor management, contract and subscription lifecycle, and policy development processes. -
Customer Support And Compliance 2IcSwyftx Oct 2020 - Dec 2021Brisbane, Queensland, Australia- Responsible for managing the digital support experience of a customer base that grew from 40,000 to 600,000 growing team from 8 to 60, spanning 3 time zones and supporting customers 24/7. - Implemented team new support functions to manage different elements of support team including Knowledge Management, Quality Assurance and Dispute Resolution. - Built Learning & Development courses and KPI's across different disciplines to support structured onboarding and upskilling.- Mapped and built appropriate data structures for the tracking and assessment of support enquiries to identify areas of improvement for internal stakeholders across the business. -
Customer Service RepresentativeSwyftx Mar 2020 - Sep 2020Brisbane, Queensland, Australia- Customer support agent, focusing on improving the onboarding and support measures provided to customers.- Responsible for liaising with internal team members to provide first-hand customer feedback to relevant department heads.- Completing a range of initial and advanced customer due diligence functions to meet business and regulatory standards. -
SalesmanMcguire'S Cellars Aug 2016 - Feb 2022Brisbane, Australia
Matthew Baker Education Details
-
Bachelor Of Justice/Bachelor Of Laws (Honours)
Frequently Asked Questions about Matthew Baker
What company does Matthew Baker work for?
Matthew Baker works for Compare The Market Australia
What is Matthew Baker's role at the current company?
Matthew Baker's current role is Senior Operational Risk Advisor.
What schools did Matthew Baker attend?
Matthew Baker attended Qut (Queensland University Of Technology).
Who are Matthew Baker's colleagues?
Matthew Baker's colleagues are Jason Ona, John Vuong, Jeremy Carter, Nathan Handy, Stephen Tierney, Luke Millar, Moe Gath.
Not the Matthew Baker you were looking for?
-
4gmail.com, ecoult.com, cozero.com, cozero.com.au
2 1300 26XXXXX
-
Matthew Baker
Building Designer | Insatiable Appetite For Education And Self-Development | Leadership Enthusiast | Ex-Professional Athlete | Husband & Father | Fitness FanaticAustralia -
2nab.com.au, gmail.com
-
1apa.com.au
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial