Matthew Bartle Email & Phone Number

Monterey, California, United States

Cleveland/Akron, Ohio Area

Oversees Operations consisting of Reservations, Bell Staff, Front Office, Executive Lounge, Concierge, Doorman/Transportation, and Valet Parking. Work closely with F&B and Housekeeping.2014 Attended Career Insight Program (Executive Potential). Also awarded Best of the Best Front Office Manager of the Year of the Americas. Achieved 100% on Employee engagement December 2015.Able to handle and prepare for a large Middle Eastern delegation. Involved with the renovation on guest floors at the Conference CenterAchieved 100% employee engagement for this year 2016.Awarded department of the year 2016.Awarded Department of the month for March 2017

Greater Pittsburgh Area

Oversees Operations consisting of Reservations, Bell Staff, PBX, Security, Front Office, Executive Lounge, Concierge, Doorman/Transportation, ByRequest Department, and Valet Parking. Work closely with F&B and Housekeeping. Participating in the weekly Executive, Revenue and Credit Meetings.Involved with the change over from Hilton to Wyndham Grand and responsible for creating a Reservation team to take in reservations after Hilton Central Reservations discontinued.

St. John, Usvi

•Responsible for the management of all aspects of the Front of the House functions in accordance with the resorts standards. Currently managing and supervising 40 employees.•Select, interview, and train the staff as hired.•Manage, schedule, inspect, and evaluate the productivity and performance of the entire Front office agents and managers, Airport lounge, Bellmen, Water Sports staff, Concierge, and Bus Drivers. Performs and assists in the daily responsibilities of these positions when necessary to ensure optimum service to guests and visitors alike.•Coordinate and monitor all guest requests and amenities with corresponding departments.•Participates in the annual budget for Rooms Division and Telecommunications Department.•Achieve maximum revenue each month by maintaining the highest possible average rate & occupancy monthly.