Matthew Bartling Email & Phone Number

Charlottesville, Virginia, Us

Chicago, Il, Us

Chicago, Il, Us

-Current team manages 18.5 Million in business.-Influenced and faciliated reorganization of workload balance for Account Managers to take on more responsibility from Sales Team. Result has contributed to an increase in sales to 42 Million from 36 Million last year.-Restructured team bringing on 4 new members in first year. Successfully onboarded new members in shorter time as a result of new training and mentor programs as well as distinction of new roles and responsibility.-Fostered team mentality approach moving away from "silo mentality" for accounts. This has increased support between team members and shared solutions for clients.-Implementated dual point of contact for clients, resulting in improved customer satisfaction rating to 4.5 from 4.3 on a scale of 5.

Chicago, Il, Us

-Managed a team that retains and generates 16.5 Million in business.-Developed yearly customer driven team timelines to exceed satisfaction and excel company growth. In first year surpassed company’s previous year timelines by 100%.-Shaped training programs and goals for new team members to ensure a successful onboarding process.-Project Manager for failing operations and finance of key division of company, set up operational process to host successful event and retain client satisfaction and trust. -Coordinated successful moving of operations, finance and marketing of events division of business from a remote office to corporate headquarters. Focused on 3 key criteria; People, Process and Technology. Improved visibility of marketing and sales team along with truer accounting and utilizing all operational staff led to an increased profit of 350K in first year of transition.-Assisted in implementation of new CRM system and best business practices across all departments. Purchase Orders, Pricing and Operational functions with regression testing.-Company champion of social and environmental responsibility implementing efficient and cost effective business practices while building a strong relationship with a local not-for-profit, organizing company-wide charitable events and setting up the company’s first internship program.

Chicago, Il, Us

-Managed and negotiated vendor relations in Brightspark's largest market.-Negotiated better rates/rebates with vendors based on volume of business, reducing costs at some of company's core vendors by 15%.-Vetted new vendors in best business practices to meet Brightspark's standards of operation, improving the quality of service for clients.-Implemented new programs with vendors to give clients a superior experience than competition offered.-Coordinated the logistics of over 60% of business with on ground staff and private contractors.-Shaped better in house business processes collaborating with sales and account management teams.

-Organized, led and participated in school promotional events, marketing and advertising campaigns, bringing an increase of 30% in new full-time students within 2 months.-Assisted Japanese staff in creating school policies, organizing the teachers’ schedules and resolving teacher/student concerns, resulting in an 80% satisfaction rating from current customers.-Supported new teachers in adjusting to life in a foreign country. (I.e. relocation assistance, provided community, cultural & school information)-Participated and led my area’s group meetings (a bimonthly meeting to discuss school issues & events, Japan living, visas, travel and organizing monthly trips around Japan visiting historic sites. etc…)-Foreign manager of the 2nd largest school (300 students, 10 teachers, 5 Japanese Managers, and 6 Japanese Grammar teachers) with American Language School.

San Diego, California, Us

-Led sales and marketing campaigns for ERP software through Internet, print, and phone. Acquired a new client within 6 months and increased inquiries by 20%, saving company time and money.-Created sales database, leading to an improved understanding of prospects software needs, and prospects current software. Analyzed market trends, time line of contact history and interest level, and sales team’s goals and progress.-Presented software to senior-level executives, highlighting competitive advantages of Abacus software, demonstrating product benefits and functions, and negotiating pricing plans and cost of software modules.-Instructed software development team on products and features that could better service existing and potential customers.

-Provided customers with information on buying and using eyewear, working with international clientele.-Maintained orders, supplies and requests on in-store computer database, with regular client contact.