Matthew Barton Email & Phone Number

Washington, Dc, Us

Baltimore, Md, Us

On-site equipment installation, configuration, troubleshooting, and maintenance, of switches, routers, servers, workstations, copy machines, consumer and business grade printers, telecommunications equipment, camera systems, and emergency medical equipment for 200+ on-site and remote workers, 450+ endpoints.Configure, manage, and monitor SIEM (Nessus) for the network.Support Windows Server 2016 & 2019 Active Directory, DHCP, Group Policy.Install, configure, patch, and maintain VMware deployments of Microsoft Server 2012, 2016, 2019.Install, configure, patch, and troubleshoot Windows 10.Set up and maintain users in Google Workspaces, manage group memberships, audit and monitor accounts.Configure and maintain data backups, tapes, HIPPA documentation and records.Configure, maintain, troubleshoot, patch and update VMware vSphere 6.7.Workstation imaging, configuration, and deployment on a four-year machine refresh cycle.

Rockville, Md, Us

Onboarded new clients, performing network inventory audits of hardware,software, device and network configurations, and unique deployments.Provided network support services for routers and other hardware.Recommended options for disaster recovery, remote access, networkappliances, servers, and directory services security.Created VPN infrastructure configurations between end user VPN clients and firewalls.Troubleshot complex multi-vendor network service provider issues.Managed, tracked and coordinated problem resolution and escalationprocesses.Performed virtual and physical machine provisioning, setup, template cloning,and specialized configurations.Established network specifications and analyzed workflow, access,information, and security requirements.Installed and upgraded Windows and third-party software.Provisioned new software and hardware for use according to internal businessand security policies.Implemented corrective plans of action for network performance issues,including availability, utilization, and latency.Oversaw file system, storage and other digital asset upgrades whilesafeguarding data integrity and redundancy.Installed important security and functionality patches to maintain optimalprotections against intrusion and system reliability.Determined compatibility with various software by developing modificationand integration programs.Coached and mentored employees and offered constructive feedback forperformance improvement.

Rockville, Md, Us

Technical Dispatch and SupportCreate support tickets using ConnectWise web-based ticketing system toaccurately document all support requests.Assisted Engineer team with monitoring Windows 2008 R2, 2012, 2016 Serversand Active Directory, Windows 10 workstations and mobile devices for 100+clients, 1100+ end users.Install, repair, maintain, and upgrade Windows desktop and notebookcomputers.Provide PC, MAC, and Mobile support, diagnosing, troubleshooting, andresolving client issues with software and hardware maintenance, installations,and upgrades.Utilize remote desktop connections, peer to peer file sharing and otherapplications associated with remote IT assistance.Manage different clients and different systems simultaneously.Answer phone calls, greeting clients, scheduled appointments, performsupport triage and escalation when necessary.Identified issues, analyzed information and provided solutions to problems.

St Louis, Mo, Us

As IT Specialist:• Helped plan, coordinate, and execute two separate organizational wide operations to upgrade existing computer infrastructure from legacy point-of-sale computer systems, to upgraded wireless networks.• 59 café network infrastructure upgrades were accomplished over the course of three months.• Configured Wi-Fi, broadband, LAN, and security at each branch.• Integrated existing remote access camera systems into the networks, along with streaming broadband radio service.As General Manager:• Led management team at the Rockville Town Center location, in downtown Rockville, MD, as well as the Germantown location in the Germantown metro hub. Responsible for all aspects of operation while overseeing individual management objectives to include staffing, training, food and safety audits, labor compliance and wide scope human resources responsibilities.• Deployed new point-of-sale systems as a test store, to increase sales and transaction counts. The new systems were made permanent and later deployed in other locations. Trained the management teams of other locations on operating the new systems.• Implemented comprehensive associate training program, included post-training evaluation and ongoing training record audits.• Increased comparable profits from 2017 to 2018 by 400%, reduced labor costs by 20% and reduced cost of goods by 2.5%. • Performed food safety audits to meet stringent compliance with state and local health regulations.• Served as liaison between the café and executive level management, facilitating communication regarding all organizational objectives and applying them to local operations, as necessary.

Coppell, Tx, Us

As a core part of our executive level management team, I successfully managed inventory costs, labor budgets and miscellaneous operating expenses within our defined budgets in multiple locations in MD and VA over the course of several years. I successfully developed many Assistant Managers into General Managers and leaders within the organization while opening and marketing new locations in developing markets.

Arlington, Virginia, Us

MOS 31F, Network Switch Operator/Maintainer. Operated small, mobile, telecommunications and data network broadcast nodes operating on Windows NT 4.0. Configured data security, firewalls and key generation/management. Configured satellite to mobile T1 switching systems for use in rapid deployment of localized communications.

Master'S Degree, Cybersecurity Policy And Management

B.S. Computer Networks And Cybersecurity, Computer Technology/Computer Systems Technology