Matthew Belk Email and Phone Number

 New client onboarding, hardware repair, trouble shoot software related issues, implement new technologies, phone system administration, new hire onboarding, process documentation, training, Etc. Provide support to primary out of state offices for more than 500 reps with 3 support reps total in the department. Minimal mac support provided. Only C level employees use mac systems. Minimal Linux experience. Linux primarily used to work around OS corruption issues.

 Bank drops, bank correspondence, large cash transactions, keeping up on the latest technologies and advances in the gaming industry to better provide customer assistance. Sales and customer service elements, communication skills, game system basic trouble shooting for all current game systems

 Assisted in multiple special projects regarding policy review, conversation tactics, peer reviews, tool functionality, and new hire mentoring Trained in investigations, reclamations, payment reversals, suspension review, technical in game corrections, scam investigations and tactics, and account administrative tasks