Utilizing the power of relationship building skills to grow both professionally and personally.

• Improves internet process by increasing follow up and improving response time to customer inquiries; consistently hitting and surpassing ownership set goals for closing ratio• Establishes and adjusts vehicle selling prices by monitoring costs, competition, and supply and demand• Creates advertisements to boost sales and activity via email blasts and direct mailer pieces • Manages service equity mining tool, Dealer Wizard, in order to generate leads and develop business• Supports sales team with appointment setting, customer relationship management, and reputation management• Establishes sales objectives by forecasting and developing monthly sales quotas for the dealership in conjunction with the General Manager• Manages entire sales process from first contact through vehicle selection and negotiation to closing in financing and aftermarket product sales• Responsible for desking and closing deals on the sales floor• Trains all sales staff on proper CRM use

• Maintains high closing ratio as prescribed by upper managment; maintaining an average new car internet closing ratio of 14.6% in 2014.• Continuously trains sales consultants on how to best communicate with potential clients• Responsible for online pricing of all vehicles as well as maintenance of all vehicle display pages• Edits and manages dealership website to ensure up-to-date information on all vehicles, special sales, and proper branding of both the car make and the dealership• Manages inventory of the dealership through dealer trading and selling of vehicles• Manages online advertisement through the website, and direct email advertising• Maintains a positive morale and energy among sales consultants• Creates processes for the internet lead management and ensures that processes are followed• Increased total sales by 141 for 2013

• Delivered vehicles ensuring customer’s understanding of all features, warranty information• Fostered customer loyalty and promoted business referrals through outstanding business communication and rapport• Prepared reports to management concerning objectives, planned activities, review and analysis as requested• Kept up to date regarding lot inventory, car technology, features, specifications, and comparable competition to each model• Surpassed customer satisfaction requirements outlined by Lexus• Met both sales and revenue sale requirements outlined by management• Managed Customer Relations Database (CRM) tool• Achieved a 100% customer satisfaction index; never sold less than 10 vehicles in a month