Matthew Bifulco Email & Phone Number

Norwest, New South Wales, Au

London, Gb

• As cord’s first Customer Success Manager in the US, I managed the entire customer lifecycle from onboarding through to renewal• Cared for a portfolio of a 100+ clients comprising of enterprise, mid-scale, and start-up companies within the US, UK, and EU as the business scaled from 5 million to 7 million in Annual Retained Revenue in the first 5 months• Drove product adoption in Q4 from 15% to 50%, outperforming the company’s 35% target.• Supported revenue growth with an individual Net Retained Revenue of 86% compared to cord’s 80% average• Consistently drove adoption by providing quality onboarding, upsell, annual deal, and training session calls to clients daily• Proactively engaged with the product team by driving improvements to increase usability of the platform for the US market

New York, Ny, Us

Responsible for the full life cycle of the Candidate Hiring Process:• Sourcing, screening, and submitting candidates for roles that best fit the client’s needs and requests• Guiding those candidates through the application, technical assessment, interview, and onboarding process• Continually engaging with candidates, clients, and management to maintain constructive and favorable relationships• Strategically leverage online recruiting resources to identify and connect with potential candidates for various roles

• Received, organized and tracked incoming and pending orders, ensuring production and delivery timelines were being met • Engaged with current and potential customers as the primary customer service representative• Managed invoicing and billing, including account receivables, via QuickBooks

Norwest, New South Wales, Au

• Helped create and run weekly services, and coordinate community groups in different cities for the youth ministry• Led all High School youth activity in Brooklyn and Queens, including students, leaders, and community groups• Coached and supervised a leadership team of 6 volunteers and 15 High School students on a weekly basis• Dynamically planned and accomplished a 4 day off site summer camp • Connected and supported potential volunteers by engaging in face-to-face interactions as well as online connection

Jackson, Us

• Full-Time internship for 2 years comprising every facet and team, while keeping healthy time management as a full-time student• Led multiple volunteer teams of 10+ people across various roles and departments• Managed the team and production for the Middle School weekly youth service and weekly connect groups• Organized and executed multiple events and week-long conferences for 700+ people, including youth summer camps, women’s conference, connect group events, team conference, and marriage conference• Crafted and delivered content for summer camps and conferences, such as 45-minute creative openers• Ensured services ran smoothly and met the standard of excellence by preparing and overseeing the entire production and staff • Trained and coached a team for an overseas trip, teaching local culture and trip preparedness; and collectively fundraising over $32k