Responsible for handling customer inquiries, successfully listening and understanding their concerns and resolving issues promptly and effectively, consistently exceeding customer expectationsPlayed an active role in change management initiatives, demonstrating adaptability and proactivity in response to evolving business needs.Led team-building activities and initiatives, fostering stronger relationships, and cultivating a positive work culture.Ensured adherence to high standards of product quality and presentation, maintaining compliance with food safety regulations and guidelines.

Exceeded customer satisfaction targets by consistently addressing customer needs and resolving inquiries promptly.Maintained a composed and attentive demeanour, ensuring customer needs were met effectively and enhancing overall satisfaction.Demonstrated exceptional time management skills, consistently meeting or exceeding targets set by management.Prioritized critical tasks such as stock replenishment and code checking, ensuring store operations ran smoothly.

Actively escalated customers issues related to Google applications to the software team, facilitating prompt resolution and ensuring customer satisfaction.Achieved and consistently exceeded the daily target of 600+ escalations, demonstrating strong performance and dedication to meeting organizational goals.Implemented effective to streamline escalation processes and enhance productivity, resulting in surpassing daily targets consistently.

Led an engineering team responsible for a transformative project aimed at renovating an old building, ensuring compliance with all government regulations, and successfully transforming it into a high-end facility.Planned and supervised the technical aspects of construction projects, ensuring accuracy, adherence to quality standards and managing to meet tight timelines.Managed on-site operations and liaising with subcontractors, effectively communicating, and coordinating work and procuring materials to ensure smooth project execution.Verified completed works and evaluated progress claims, ensuring accuracy and fairness in project billing.Identified and managed on-site risks, implementing proactive measures to mitigate potential issues and ensure safety.Produced comprehensive daily and monthly reports for contractors, providing insights into project progress and facilitating decision-making.