Matthew Bilyeu Email & Phone Number

Chapel Hill, NC, US

Perform cost control functions for renovation projects, with a focus on reviewing and approving change requests to ensure they meet company standards, are appropriately priced, and are reasonable. Review approximately 380 change orders monthly, achieving a 23% cost reduction, which translates to approximately $84,000 in savings each month.

Raleigh-Durham-Chapel Hill Area

• Reviewed approximately $40M in renovation scope dollars, resulting in an 11% increase in scope accuracy.
• Collaborated with cross-functional teams to complete 3000 project change orders.
• Built excel tools to facilitate cross-functional collaboration on 528 change order projects, allowing for the timely review of $3M change orders.

Raleigh-Durham, North Carolina Area

• Reviewed 1,233 scopes of work totaling $8.2M, improving accuracy by 20%.
• Led local automated budget improvement process resulting in reduced rework on 1,446 homes and a 5% higher close rate.
• Developed process and procedures for local expedited renovation improvement projects, acted as SME for program manager, achieved 53% project utilization for qualifying homes.
• Significantly enhanced new hire training by developing 7 instructional job videos and hosting live training sessions.

Raleigh-Durham, North Carolina Area

• Performed 160 in-home evaluations building ~ $1.9M in scopes of work with an approximate 74% close rate.
• Evaluated all home systems for proper operation, developed repair plan for any deficiencies.
• Reduced company risk by identifying home deficiencies that were infeasible, unpredictable, or unsafe to repair.

Durham, North Carolina

• Developed inventory management processes for 690 home re-keys.
• Created performance reports and employee feedback processes for 2,000 turns. Identified key performance indicators for training improvement.
• Developed 10-step “best practice” check posting procedure for office staff capturing $2.5M in rent payments.
• Conducted weekly training sessions for continual employee performance improvement.
• Led tenant orientation presentations 2x/month with audience of 25 reviewing company policies and contract details. Fostered relationships and open communication with new tenants.
• Coordinated 1,500 work order projects between the maintenance department, local 3rd party vendors, and tenants totaling $900K in invoices.

Las Vegas, NV

• Led team of 55 employees servicing 35,000 homes, processing 9,300 work orders totaling ~ $5.6M.
• Oversaw software transition from Appfolio to Yardi for 55 maintenance center employees.
• Developed emergency maintenance response team and procedures, resulting in improved customer response time and reduced risk to assets.
• Negotiated with vendors to ensure work was completed to specifications – on budget, on time.
• Built weekly staffing schedule

Las Vegas, Nevada Area

• Managed company’s Las Vegas portfolio of 192 properties, valued at approximately $24 million, with monthly gross potential income of $270,000.
• Analyzed market data to determine sales price of rental products.
• Managed relationships with customers, 3rd party vendors, and internal stakeholders.
• Evaluated projected increased revenue from capital expenditure projects, approved as necessary.

Las Vegas, Nevada Area

• Cultivated relationships with over 60 clients as a contractor.
• Mediated contracts between clients and customers.
• Oversaw maintenance repairs, rehab process, eviction filing, and court appearances.

Master Of Arts (M.A.), Apologetics

Apologetics deals with the justification for religious belief.

Bachelor'S Degree, Religion/Religious Studies