Matthew Biner Email & Phone Number

San Diego, California, United States

• Adapted communication style to suit the needs and preferences of servers, kitchen staff, and team members from diverse backgrounds• Quickly adjusted to evolving priorities and changing circumstances, resulting in returning customers and happy managers• Dedicated team player committed to improving personal performance and stepping in to support teammates when needed• Created and implemented a customized training process to efficiently onboard 10 incoming back-of-house employees

San Diego, California, United States

• Developed my active listening skills through verbal and non-verbal communication; like asking clarifying questions, summarizing key points, recognizing body language to ensure understanding of guest requests• Improved ability to work in small groups by having discussions, being open to different perspectives/ideas and contributing valuable input• Gained insights regarding the importance of creative marketing and advertising from social media engagement and number of regulars

Redwood City

• Demonstrated strong leadership skills by effectively delegating tasks to a team of three based on their unique skillsets, leading to successful outcomes • Utilized time management strategies by prioritizing tasks, compartmentalizing, and setting achievable goals• Assembled speakers and microphones in video conference rooms, to provide clear company discussions• Diagnosed/troubleshot problems with audio, visual components and scavenged/repaired damaged laptops

Santa Clara

• Bolstered my communication skills by effectively communicating ride/safety procedures and creating rapport with various attendees at a busy theme park• Learned to carry out work delegated by multiple superiors through independently overseeing pre-ride guest safety checklists• Developed an affinity for teamwork through various cooperative projects of opening safety checks, ride cycles, and closing procedures

Mathematics

Activities and Societies: Club Soccer

High School Diploma

Activities and Societies: Varsity Soccer, CSF Life Member