Matthew Bloomer Email and Phone Number

• Managed concurrent SaaS integration/implementation projects with technical teams of Fortune 500 companies to utilize SmashFly’s CRM solution • Configure, test, and monitor customer CRM zones. Verify data transfers via REST API’s, XML and flat file SFTP delivery methods. Analyze and verify data using tools such as SOAPui, Excel and SQL Server• Liaison between multifunctional departments for new projects and post go-live technical support, working with technical teams to determine root cause analysis, best solutions and communication to customers• Integration subject matter expert for pre-sales customer calls responsible for walking through system integrations and product demonstrations leading to $10m+ in new business over 26 months• Comfortable with tracking and project management tools such as Jira, Zendesk, Mavenlink, Freshdesk, MS Project, SmartSheets and Salesforce• Strong ability to translate complex technical requirements into layman’s terms• Owner of all internal and external ATS and 3rd party integration documentation including data flow diagrams

• Managed all aspects of integrations and implementations for the Consumer Engagement product of a $500 million company supporting 35+ energy utilities across the United States and Canada • Reduced implementation time by 30% for all modules which decreased overall project costs• Created and maintained a library of integration documents to ensure a seamless and consistent integration process and new data import processes• Liaison to the sales and product teams to create an improved selling environment • Overhauled Customer Support to reduce bug resolution times

• Integrated and implemented Aclara’s Consumer Engagement SaaS product suite• Identify client needs to facilitate a project plan for timely project completion • Verified data validity and integration success with secure 2 way SSL connectivity and data transfer with SOAP UI for implementations requiring web services• Wrote SQL Scripts for configuration, testing and reporting• Created and maintained client facing documentation for all applications as well as requirements specifications, use case diagrams and process flows • Utilized strong analytical and research techniques to identify gaps and inconsistencies within current analytics engines

• Responsible for testing the entire web based software suite of Energy Prism products • QA lead for the Customer Engagement application which utilized the company’s new responsive design framework • Lead in requirements and design meetings with cross-functional teams to ensure client needs were met • Created, tracked, and triage defects for the duration of their life-cycle• Wrote load and performance tests, designed automation framework and test scripts with Mercury Quick Test Professional 9.0 to simplify the monthly release process

• 5+ years managing a Software QA team that delivered timely results to the engineering department• Managed the software product life-cycle from design to shipping of analog and broadband product lines• Wrote manual and regression test plans for Zoom’s modem installation programs and tested the UI design and hardware installations• Managed all engineering documentation, licenses and digital signature approvals • Managed source control of all deliverable OS drivers and products to the end user, using Visual Source Safe