• Led strategic implementation of 35+ healthcare projects, driving cross-functional collaboration and ensuring seamless delivery while maintaining executive relationships • Facilitate strategic discussions with stakeholders to align implementation goals, establish maintenance protocols, and ensure sustainable project outcomes • Analyze project performance data and KPIs across multiple health systems, providing actionable insights to optimize delivery strategies and resource allocations to reduce time to delivery by 25% • Spearhead risk mitigation strategies and resolve complex implementation challenges through systematic problem solving and stakeholder engagement • Transform service delivery methods while maintaining high customer satisfaction, ensuring successful product adoption across health system implementations

• Orchestrated cross functional initiatives to optimize resource allocation and strengthen project delivery capabilities while reducing operational costs • Implemented data-driven process improvements across service delivery lifecycle, enhancing implementation efficiency and client satisfaction • Spearheaded post-merger systems integration, harmonizing tools and workflows across teams to create streamlined operational framework • Mentored and developed high-performing implementation team, fostering client-focused culture and delivering exceptional service outcomes

• Led end-to-end client implementation projects, orchestrating discovery sessions, system configuration, testing protocols, and successful deployments • Delivered presentations to client leaders on product features and implementation strategies • Guided clients in defining success metrics and maintenance plans, enhancing project outcomes

• Managed strategic projects, improving efficiency and collaboration, enhancing operational outcomes • Streamlined third-party clinical integration process for national healthcare payer, optimizing population health management and enhancing patient care delivery • Led complex patient data acquisition project, ensuring seamless integration with existing systems while maintaining data integrity and security standards • Drove workflow enhancements and deployment of a vendor risk management tool for a large multinational consulting firm • Structured scopes of work, and helped manage engagement budgets and project resources

• Engaged directly with hospital and ambulatory site leadership to document and escalate program related risks and issues as well as coordinate mitigation plans for those risks and issues • Managed team of 7 through the design, build and implementation of patient access applications at a national cancer institution • Drove cross functional work streams to ensure delivery milestones and timelines were realized • Coordinated with site and physician leadership to standardize provider schedules across the enterprise • Developed a source system for that enterprise that will track all demographic and licensure updates and changes for providers • Oversaw and managed the testing preparation and execution for a large-scale health system including the documentation and resolution of defects • Developed weekly status report content to be shared with client leadership team

• Created and executed project work plans with MinuteClinic leadership for the deployment of Epic's Electronic Medical Record (EMR) application to over 900 clinics throughout the United States • Developed Epic project schedule from planning phase through project close • Conducted Epic workflow design sessions with business owners • Established communication methods and tools to be used throughout the project life-cycle • Performed quality assurance and testing on Epic software updates

• Supported clients including a seven site nursing home, two mental health clinics and multiple hospitals in the assessment, selection and implementation of new software products • Developed strategic five year IT plans, including but not limited to the re-engineering of organizational workflows, for behavioral health organizations and correctional facilities • Participated in the creation and development of proposals to software vendors • Evaluated vendor submissions for client fit and specifications through the use of custom scorecards

• Created the facility’s annual quality assurance and performance improvement plan • Co-project lead for the implementation of Centricity EMR at a PACE (Program of All Inclusive Care for the Elderly) facility • Participated as a fully contributing member of the PACE management team: led meetings, contributed to the strategic plan, and supported the decisions of the management team

• Reviewed 51 Medicare Advantage Organizations and Prescription Drug Plan’s financial information • Reviewed policies and procedures to ensure audited organizations had adequate IT controls in place • Drafted standard audit reports for submission to the Centers for Medicare and Medicaid Services