Matthew Boyes Email & Phone Number

Southampton, Gb

Winchester, England, United Kingdom

Southampton, England, United Kingdom

Southampton, United Kingdom

Working as part of a team to manage Infrastructure Change, Release and the relationship with our outsourced IT MSP.Responsibilities included but were not limited to:Reviewing and Approving Changes and DeploymentsChange and Release Continuous ImprovementChairing CAB meetingsSupplier Relationship ManagementData Centre Access / Environment ControlCost Saving InitiativesData Centre ConsolidationMajor Incident ManagementInformation Security / Patch… Show more Working as part of a team to manage Infrastructure Change, Release and the relationship with our outsourced IT MSP.Responsibilities included but were not limited to:Reviewing and Approving Changes and DeploymentsChange and Release Continuous ImprovementChairing CAB meetingsSupplier Relationship ManagementData Centre Access / Environment ControlCost Saving InitiativesData Centre ConsolidationMajor Incident ManagementInformation Security / Patch ManagementAuditingFacilities ManagementAccess ManagementProject Management Show less

Southampton, United Kingdom

Responsible for the Release Management process following the outsourcing of IT Infrastructure & Operations.Creation of a robust Release and Deployment process including chairing of weekly deployment pipeline meeting.Working closely with Development, Test / QA and Technical Teams, gathering requirements and documenting terms of reference, policies and procedures.

Southampton, United Kingdom

Working shifts in a team providing operational support 365 days a yearResponsibilities included:-Network and System Monitoring / Reporting-Playbooks / ad-hoc job runs-Process and SOP Documenting-Major Incident Management-Out of Hours Service Desk Support-Data Centre Access & Environment Management-Printer Management-Desktop / Networking Support-BCP Testing-Telephony Support-Backups and Restores-System Upgrades -Business… Show more Working shifts in a team providing operational support 365 days a yearResponsibilities included:-Network and System Monitoring / Reporting-Playbooks / ad-hoc job runs-Process and SOP Documenting-Major Incident Management-Out of Hours Service Desk Support-Data Centre Access & Environment Management-Printer Management-Desktop / Networking Support-BCP Testing-Telephony Support-Backups and Restores-System Upgrades -Business Communications-Office Moves Show less

Leading a team in the Travel and Household claims department.Responsibilities included:- authorising payments, dealing with referrals, complaints / customer escalations, carrying out appraisals and onboarding.

Southampton, United Kingdom

Dealing with Travel and Household Claims.

Southampton

Following completion of my NVQ I moved into a permanent role as a Recovery Negotiator. Responsible for attempting to recover outlay following the settlement of claims from dual insurers / negligent third parties.

Southampton

Starting an apprenticeship working towards an NVQ Level 2 in Insurance. Completing various modules and providing evidence to support learning across a number of business areas including - Call Centre, Claims, Underwriting, Finance, Personnel (HR), Cashiers and the Post Room.