I am currently working for Limely as an Operations Manager. I joined the team at a time when the business was relatively new and there were little to no processes in place. Three years on, revenue has grown, customers are happy, and ultimately, we have systems in place to allow us to grow and become more efficient. As a small business I am tasked with varying responsibilities. My role ranges from Operations Manager, Project Management, and Account Management.I have the privilege of managing the team without the red tape of a larger corporation. I determine the timeframes for all projects, ensuring resources are adequately met with processes that allow us to adapt. As well as helping the day-to-day running of the business, I manage all of Limely’s projects through inception to release. My main roles and responsibilities include:- Assist in web strategy and planning- Manage the delivery of multiple projects- Look after all our retainer clients- Creation and management of schedules, project plans and specification documents - Monitoring time tracking, budgets and the scope of our projects- Risk analysis and forecasting- Review existing processes and make recommendations for where we can be more efficient - In-house trainer for our WordPress builds- Manage the relationship with our customers to ensure they are receiving the best possible service- Communicating with various stakeholders to ensure they are fully updated with the status of their projects- Looking at opportunities to up-sell our services where possible

I was tasked with developing and overseeing multiple key products within the development and marketing teams, that included systems used internally across the business, and products that were for Moneypenny’s clients in the form of Apps.Key skills that were needed in my role were: - Financial Planning and Strategy- Persuasion and Negotiation- People Management- Industry Awareness- Understanding the Customer- In-depth Knowledge of Product Prices- Data Analysis- Ability to Meet Deadlines My Main Job Duties:- Writing detailed user stories against the specification of the product so that the development team and internal stakeholders can clearly see the status of each feature- Continually review the scope of present and future feature requests against the needs of the different stakeholders by regularly comparing against the requirements - Regularly reprioritise features against different wants and needs of the stakeholders, and ensuring these needs/changes are effectively communicated across all stakeholders- Researching our competitors and assessing our product against theirs, and making decisions based on what the market requires- Conducting market research across multiple different areas, and make decisions based on the findings- Hold regular internal meetings with the Sales, Marketing, Account Management, PAs and Technical departments of Moneypenny to ensure the needs of the business are inline with those of the customers- Creating reports for the Directors so they are fully up to speed with latest developments for the product- Preparing return-on-investment analyses to ensure the goals of the product are inline with the commercial offerings- Reviewing the pricing models of the products by utilising market data, reviewing competitors, analysing internal costs, so that the product is as commercially viable as possible- Created detailed release schedules

I was a Senior Digital Project Manager at Prodo Digital in Chester where I looked after multiple Umbraco CMS based web projects using .NET Technologies. I specialised in large scale web builds working with well known brands/companies within the sports & leisure industry, top 20 UK law firms, national housing associations and everything in between.I worked using both AGILE and waterfall methodologies and have vast experience managing projects under both. I'd summarise my role as:- I “made stuff happen”, the conductor to the web development team.- Ensuring process is followed and adhered to.- I was a digital architect where I had an understanding of why a project needs to be run in a certain way and what technology can be used to achieve this.- I was involved in the strategy planning of a project before it was sold, where I'd help with what the project could look like, and how it could work in order to quote and schedule.- I provided account management support in all new business activity and took an active role in proposal creation & writing, and during pitch meetings.- I was involved in selling/contracts, taking full control from estimating & budgeting to scheduling, requirement gathering, leading design & development to full implementation.- I would scope digital projects alongside clients, ensuring we all understood their individual requirements and I created documentation that included creative design briefs, functional specifications and site maps.- I managed resource planning and raised issues (I.e. under / over resourcing, project slip, scope creep, etc.).- I had full control of a development POD, that consisted of a team of developers and designers.

- Promoted to the role of Scrum Master in the web development team at Click Consult.- Effective leadership of Scrum practises, identifying potential blockers and removing them to accelerate progress and to allow the reporting and project tracking to be timely and efficient.- Was a major contributor in implementing the change of the department from working in a waterfall approach to a full agile environment.- Lead two teams of three developers into delivering projects on time and within budget for the first time within the company.

- I Project Managed a team who designed and developed websites from domains bought and owned by our MD. - My team was completely separate from the main organisation and therefore all of the MD's expectations and targets were my responsibility.

I started as a graduate trainee at Kronospan Ltd; the UK’s leading manufacturer of high quality wood-based panels and associated products employing over 650 people.I was the only graduate selected from over 250 applicants despite the downsizing of the company due to the national recession.After two years I progressed from internal to external sales.My principal responsibility was to manage customer’s accounts. Kronospan sell a commodity product so a strong rapport between the customer and me was vital. The role involves a strong customer service background plus being able to negotiate price and volume. I had the overall sole responsibility of looking after the customer.Internally I had to manage orders in relation to stock levels, organise the allocation of stock, purchasing accessories to be sold with certain products, credit and debit issues.

The main element for this job was assisting the manager in delegating where orders were going and organising the distribution across the country in the most cost effective manner.I was solely responsible for a new initiative of supplying fridges containing all Calypso’s products to 12 schools across the UK. Ensuring the logistics were carried out appropriately and deliveries were made on time.