Matthew Brock Email and Phone Number

Key Responsibilities- Managed 4,500 users and endpoints, ensuring smooth operation and support.- Manage MDM Windows, Android and Apple devices in Microsoft Intune.- Manage Apple Business Manager- Developed and implemented Group Policy standards and protocols.- Prioritized and resolved technical issues for clients, adhering to ticket SLAs.- Configured and managed on-premises domain controllers for optimal setup and synchronization.- Oversaw Windows Deployment and MDT servers to streamline the deployment of custom images.- Created custom MDT images to enhance deployment efficiency.- Established and maintained a PXE boot server for network booting of client machines.- Managed a local inventory API and server for precise hardware and software asset tracking.- Troubleshot network issues, effectively identifying and resolving connectivity problems.- Provided tier 1, 2, and 3 technical support, ensuring prompt resolution of issues.- Automated tasks using PowerShell to boost efficiency and minimize manual workload.- Developed simple C# applications to automate tasks and improve workflows.- Configured VMware ESXi, Hyper-V, and virtualization environments to meet diverse client needs.- Proficient in creating Power Apps and implementing automation solutions using the Power Platform.- Implemented and optimized a hybrid environment utilizing Intune, Autopilot, and AD Connect.- Conducted LAN/WAN TCP/UDP troubleshooting to maintain network integrity.- Managed the M365 environment, including Exchange, Teams, SharePoint, Endpoint Manager, Entra ID, Power Apps, and Power Automate.- Developed Python and PowerShell applications to meet various company requirements.

Tasks that are PreformedScanned and maintain inventory over 1000 systemsMaintained ticket SLA by prioritizing and resolving technical issues for clients.Troubleshot network issues to identify and resolve connectivity problems.Provided tier 1, and 2 technical support to clients to resolve technical issues in a timely manner.Automated tasks using PowerShell to improve efficiency and reduce manual workload.

-Perform work specified on the repair order with efficiency and in accordance with dealership-Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipmentDiagnosing, maintaining, and repairing vehicle systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.-Communicate directly with the Service Advisor so that customers can be informed if any additional -service is needed-Providing an estimate of time needed for additional repairs-Executing repairs under warranty to manufacturer specifications

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