Matthew Broguiere Email & Phone Number

Respond to and work on customer tickets in a timely manner to ensure customer satisfaction.Responsible for operational support in the colocation, which includes working with customer hardware and software, electrical, HVAC, and vendor management. Resolve customer issues, either on Salesforce, or by assisting them in the Colocations on site.Following up with Project Managers with information regarding current status, equipment needs, and inform them of any issues that may arise.

Greater Los Angeles Area

Installed, maintained, and upgraded residential building network infrastructure.Configured routers and firewalls to fit customer needs.Accurately identified customer needs and recommended the correct products for the best customer experience.Worked quickly, efficiently, and accurately to retain customer satisfaction levels.Supervised various groups of technicians to ensure deadlines were met.Built and maintained positive rapport with building management and engineers.Created, maintained, and updated customer records to efficiently manage simultaneous projects.Configured and aligned microwave RF radios.Highly involved in project management for customer installations. Maintained existing customer relations to improve customer experience, led team of engineers to identify any installation issues that may have been overlooked.Consulted with customers to ensure the delivery had zero defects.

Greater Los Angeles Area

Assisted guests with any issues that they may have experienced.Worked closely with upper management to ensure a smooth event took place. Staffed VIP areas of building and ensured proper credentials were obtained.