Matthew Bryan Email & Phone Number

Canberra, Australia

• As a Desktop Support Engineer for ASG group, my primary role is to complete and manage incidents and requests sent in from Government clients. These tasks need to be efficiently actioned and performed as Service Level.
• Take ownership of tickets and carry out troubleshooting to implement a fix with the aim of restoring services for the client; or escalating to other support teams if necessary
• Reimaging of desktop PC’s and laptops
• Moving of IT equipment between locations (PC’s, desktop printers, laptops, etc)
• Installing and configuring new PC’s and IT equipment (desktop PC’s, printers, laptops, smartphones)
• Resolving incidents for the Multi-Function Devices and escalating to a third-party support team when necessary

Canberra, Australia

As a Service Desk Analyst on the 24/7 shift team my primary role was to complete and manage work orders and requests sent in from Government clients. These tasks needed to be efficiently actioned and performed as Service Level Agreement’s (SLA) need to be met.Another part of my role was to assist end users in resolving their IT issues. I assisted the.

Canberra, Australia

• First Level IT Supporto Active Directory Administration of Users and Computers via Windows Sever 2012o Help with any hardware issues for the National Office
• Web Administration via Content Management Systemo Update content on Websiteo Creating accounts and assign permissions for webmasterso Creating web pages, news items, and configuring/publishing events
• Email Administratoro Administrating Email accounts through Office 365, Exchange… Show more
• Email Administratoro Administrating Email accounts through Office 365, Exchange Onlineo Changing passwords for email users
• SharePoint 2010 Administratoro Creating and updating SharePoint sites and pageso Creation of SharePoint user accounts via BitCloud hostingo Assigning permissions to user accountso Training new usersAt SSSI it’s my job.

Canberra, Australia

• Filling stock
• Over viewing Nightfill
• Ensuring the job is completed on timeAs a Nightfill Manager at Coles it was my responsibility to manage a small team of 10-15 people to fill the shelves. It was my duty to assign tasks and objectives to my team and.

Canberra, Australia

• Hardware Installationo Removing old computer towers and installing new thin clients
• Second Level IT Supporto Helping with general user issues involving the Desktop Virtualization thin client rollouto Identifying and solving various Keyboard, Mouse, Monitor issues relating to the thin clients rolloutAt.
• Second Level IT Supporto Helping with general user issues involving the Desktop Virtualization thin client rollouto Identifying and solving various Keyboard, Mouse, Monitor issues relating to the thin clients rolloutAt.