Instructing fun, energetic Spin classes for all abilities

• First point of call for all students, customers and visitors to the center.• Delivering exceptional standards or service• Supporting all students throughout their training on a variety of different courses, including personal support, roster requests, hotels and transport and general admin duties• Communicating any schedule changes to students and customers• Part of the internal events team, planning and organising of Christmas and summer parties and assisting with ad hoc… Show more • First point of call for all students, customers and visitors to the center.• Delivering exceptional standards or service• Supporting all students throughout their training on a variety of different courses, including personal support, roster requests, hotels and transport and general admin duties• Communicating any schedule changes to students and customers• Part of the internal events team, planning and organising of Christmas and summer parties and assisting with ad hoc social events• Leading our charity fund raising team including admin duties to managing volunteers • Using Microsoft, Excel and Gemini• During my first year the customer satisfaction scores increased from 40% to 80% which placed Gatwick as the highest scoring center within Europe• Action safety and security procedures, such as screening all visitors and keeping records of their documents in line with our GDPR policy• Following Health and Safety procedures• Reviewed and improved internal processes for signing customers into the building, receiving deliveries and storing of documentation• Negotiated rates and contracts with local hotels and manage all customer hotel bookings• Administration duties: creating individual visa letters, travel letters, processing invoices, purchasing stationary, booking transport and dealing with incoming and outgoing post• Managing the diary and scheduling all meeting room requests• Supporting all other departments during times of high workloads• Scheduling of all Cabin Crew Fire and Smoke training, booking classrooms and completing course completion certificates • Reconciling the Customer Service credit card monthly and finding new cost saving solutions• Scheduling our FTO student courses which includes the rostering of our Theoretical Knowledge Instructors.• The organisation and invigilation of all student exams. Show less

• Personal training clients to achieve their fitness goals• Instructing HIIT classes to all different abilities • Signing up new clients • Working with strict cleaning procedures• Delivering excellent customer services• Locking up gym and completing health and safety paperwork• Organising diaries and class time tables• Taking body compositions• Adhering to GDPR regulations

- Participated in SAG meetings, working closely with the safety management team to discuss and review internal safety reports- Identified repeating patterns that required reviewing and resulted into procedures amendments and/or revised in order to reduce risk exposure and prevent accidents/incidents from occurring. - Completed safety and risk assessments with the Cabin crew Chief and and liaised between safety management and my onboard colleagues to ensure all safety issues identified… Show more - Participated in SAG meetings, working closely with the safety management team to discuss and review internal safety reports- Identified repeating patterns that required reviewing and resulted into procedures amendments and/or revised in order to reduce risk exposure and prevent accidents/incidents from occurring. - Completed safety and risk assessments with the Cabin crew Chief and and liaised between safety management and my onboard colleagues to ensure all safety issues identified are reported.- Promoted the concept of hazard reporting amongst cabin crew and reported issues encountered during the operation (reporting rate increased by 50%) Show less

• Promoted to Senior Cabin Crew on completion of my initial training course• Managed a team of 4/5 crew on a day to day basis and responsible for safety and service• Delivered safety briefings and planned staff duties for each flight• Developed excellent working relationships with pilots and ground crew to ensure we achieved on time departures• Lead by example to ensure the highest level of customer service was achieved on all flights• Held performance reviews for all cabin… Show more • Promoted to Senior Cabin Crew on completion of my initial training course• Managed a team of 4/5 crew on a day to day basis and responsible for safety and service• Delivered safety briefings and planned staff duties for each flight• Developed excellent working relationships with pilots and ground crew to ensure we achieved on time departures• Lead by example to ensure the highest level of customer service was achieved on all flights• Held performance reviews for all cabin crew members• Promoted to a Cabin Crew Line trainer, taking the important responsibility of training and passing crew on their initial flight or annual checks. Show less

• Managing cabins on B777, B747, A319, A320, A321 and A380• Managing service for First class, business class and economy cabins• Held performance reviews for all cabin crew members• Assisted with recruitment campaigns and initial training and inductions

• Providing service to passengers• Running economy cabin department• Increasing sales and on-board promotions• Managing on board cash system and balancing stock• Held performance reviews for all cabin crew members