• Managed the development and execution of high visibility projects generating multi-million dollars.• Work cross-functionally with technology and business teams to develop and implement project plans, timelines, and budgets.• Streamlined operational processes by automating manual tasks where feasible.• Created comprehensive reports that highlighted key performance indicators for senior executives.• Identified risks and developed mitigation strategies to minimize impact on… Show more • Managed the development and execution of high visibility projects generating multi-million dollars.• Work cross-functionally with technology and business teams to develop and implement project plans, timelines, and budgets.• Streamlined operational processes by automating manual tasks where feasible.• Created comprehensive reports that highlighted key performance indicators for senior executives.• Identified risks and developed mitigation strategies to minimize impact on program timeline and cost.• Provide leadership across teams and businesses.• manage dependencies and impact, coordinate with other groups, and remove obstacles that stand between our team and business & customer success.• Formulate project presentations for executive leadership on project status and decisions. Show less

-Oversees inline projects within the Continuous Delivery Project and Agile Support Teams. -Drives consistency in project planning, executing management and status reporting across the team.-Work with cross-functional teams to drive goals and objectives, and ensure alignment for each strategic program and then execute effectively and efficiently, providing transparency and visibility to all involved teams and levels of management.-Approve each projects progress against the… Show more -Oversees inline projects within the Continuous Delivery Project and Agile Support Teams. -Drives consistency in project planning, executing management and status reporting across the team.-Work with cross-functional teams to drive goals and objectives, and ensure alignment for each strategic program and then execute effectively and efficiently, providing transparency and visibility to all involved teams and levels of management.-Approve each projects progress against the organizational strategy and objectives. -Manage a high-performance team of TPMs-Works with team to set metrics, targets and goals that drive continuous improvements of SDLC.-Demonstrating visible support to the program and its management team.-Maintain the complete program schedule inclusive of CI/CD inline projects. Show less

• Introduced, implement, and rollout the customer and operations support process and plan for over 2000 customers.• Successfully maintained relationships with existing clients and forged new relationships• Build out of SaaS support processes.• Built out the roadmaps for product operational strategies and business ownerexpectations to ensure the achievement of objectives and metrics.• Operates an agile management system to work directly with engineering and otherteams to… Show more • Introduced, implement, and rollout the customer and operations support process and plan for over 2000 customers.• Successfully maintained relationships with existing clients and forged new relationships• Build out of SaaS support processes.• Built out the roadmaps for product operational strategies and business ownerexpectations to ensure the achievement of objectives and metrics.• Operates an agile management system to work directly with engineering and otherteams to provide accurate representation of operational needs, architectureguidelines and considerations.• Development and standardizing of documentation and processes for cross-functional use amongst Stakeholders.• Implements, and monitors information technology standards, practices, procedures,and controls to maximize efficiency and support platform compatibility.• An advocate for the Customer and ensure that development recommendations areaddressed and prioritized for all Stakeholders. Show less

Owning the relationship and lifecycle between each product release and customers. Develop and standardize architectural activities and implementation documentation for all customers.Training customers on banking and payment architecture and design.Adapt and respond to Severity 1 and 2 issues in a timely manner.

Lead on Production Installations, Upgrades and Support for mFoundry’s Mobile Banking Platform | Shell scripting on Linux Systems | Administrator of JBoss Application Server/Apache Web Server | MySQL and Oracle Database Installation and Maintenance | Merging of Javascript, HTML and other Coding Languages

Production Support for mFoundry’s Mobile Banking Platform | Provide Expert and Creative Solutions for User Experience in a Fast Pace Environment | Assist in the Installation of mFoundry’s Mobile Banking Platform | Merging of Javascript, HTML and other Coding Languages | Assist in Maintaining our Knowledge-base and SalesForce Ticketing System | Development of Documentation for Diagnostics and Troubleshooting Procedures

Hardware and Software Repair for Apple Computers and Mobile Devices | Computer and Software Application Training

Over the Phone Tech Support for NETGEAR Products | Development of Scripts and Documentation for Diagnostic Troubleshooting Procedures | Inbound and Outbound Sales Calls