Sr. Client Support Specialist - Enterprise
CurrentMy key responsibilities:* Foster and grow relationships with my clients by offering personalized service and supporting them in their hiring efforts.* Manage a book of enterprise accounts, ensuring pay-per-click (PPC) campaigns are optimized to hit strategic targets. Help clients measure their success and ROI from Indeed through data and analytics.* Provide technical & product support, including new client account set-ups and post-sales optimization. Diagnose and solve technical problems by using investigative skills and collaborating with our technical teams.* Serve as an Indeed product expert while using data, tools, and knowledge to optimize clients’ accounts and set or reset them up for success. Monitoring performance, diagnosing and solving technical problems, optimizing account setups, and telling stories through data to validate that Indeed is the number one source of hire for our clients.* Collaborate with internal partners including Product, Search Quality, Business Intelligence and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction* Proactively make suggestions as an industry expert to optimize product and feature usage.* Conduct online and in-person presentations about product and campaign performance * Work toward and meet several quarterly KPIs, including client feature adoption, client satisfaction, and client retention.