• Single Point of Contact (SPOC) for Co-op/Development Student program, independently managed the program enterprise-wide for Fall, Summer and Winter terms for hundreds of students• Assisted with the recruitment process, created and posted jobs and advised colleges and universities • Created new procedures and revised the Student program guidelines, requirements, fact sheets and timelines to better streamline the student program, including implementation of required transcripts, references and benchmark ratings• Attended outreach programs and info sessions to meet candidates and students and have direct contact with them in person• Built strong relationships with Hiring Managers, HR Business Partners, Educational Institutions • Screened resumes to ensure candidates met and exceeded the position qualifications before sending the file to hiring managers for review • Provided hire recommendations to hiring managers, ensuring recommendations aligned with the Employment Standards Act as well as the collective agreements• Coordinated onboarding, orientation and training to new employees and outage staff at various OPG sites for hundreds of students each term• Prior to the student program, I supported Senior Recruiters with all external recruitment duties from screening, shortlisting candidates, drafting offer documentations, security clearances and references for over 500 hires• Maintained contact with line managers to identify their requirements and ensured appropriate resourcing was available in terms of HR planning, staffing and utilisation• Provided information, tools and techniques for developing short and long-term HR forecasts

• Operated as a member of the Learning Design & Development team and contributed to its overall strategic direction through testing of learning and training programs in development• Conducted beta testing of learning materials in English to ensure the effectiveness, usability and functionality of the course from a typical user perspective• Conducted research for the purpose of making recommendations for business improvements and applying industry best practices to meet quality goals• Documented, designed and maintained Best Practices as required• Matched storyboards from the learning design plans and ensured that they were cohesive with developed online versions• Reviewed content of storyboards and cross-referenced them with e-learning modules to ensure that content has been transferred accurately• Ensure that the visual components (pictures, diagrams, graphs) are where they are intended to be.• Strong understanding of Quality Assurance concepts, methodologies and documentation standards.

• Covered Western European financial institutions with a particular focus on Germany and Spain• Responsible for preparing country and bank credit-related applications and review/monitor Scotiabank’s outgoing and incoming transactional business to and from correspondents while ensuring that the highest level of customer service is provided• Required to substitute and take action in response to customer requirements in a timely fashion during absences by Director/Senior Manager• With respect to accountabilities for credit preparation, outgoing business monitoring and database management, took all necessary actions under my own initiative with the final product subject to approval by Senior Manager

• Acted as a “support unit” for others with questions and cross-functional policies• Managed the process and reporting of expenses to the Channel Marketing & Services budget, including VP, Director and Personal Expense reports• Support VP in management of daily schedule, arranged and coordinated meetings, huddles and events for management and staff• Corrected and planned around conflicts in a timely manner and provided new solutions• Worked closely with HR regarding any inquiries/clarifications they may have had about staff/expenses/budgets• Acted as a liaison to our marketing partners and associations (agencies, fundraisers, partnerships)• Organised and coordinated events with external vendors, outside clients and other departments• Focused on training and career development needs for self and team

• Provided administrative, operational and Human Resource expertise to all employees in the bank• Adhered to the bank’s Guidelines for Business Conduct, privacy agreement and internet policies• Maintained full confidentiality of all employee client information at all times• Participated actively in team meetings, team learning development activities, team achievements and overall team environment• Product knowledge of all services offered by the bank, such as Employee Share Ownership Plan, benefits, cash compensation, payroll and education programs• Processed life insurance claims for deceased employees/pensioners, verified benefits and insurance for current and deceased employees, and notified other internal and external areas for insurance updates• Responded to queries and provided prompt, satisfactory resolutions

• Taught Basic English for Children, Conversational English for Adults, Business English, and online web lessons• Was responsible for organizing and planning daily/weekly classroom and online lessons• Was responsible for creating a comfortable, successful learning environment, using various props and tools• Was responsible for keeping classrooms neat, organized and professional• Involved in presentations, campaigns, and company advertisements