Matthew Burrows Email & Phone Number

Dallas, Texas, United States

Grapevine, Tx

Westlake, Tx

Funding Analyst• Reviewed retail contracts documentation for completeness and compliance with state and federal laws as well as adherence to corporate policies, procedures and credit stipulations.• Successfully manage multiple work queues of over one hundred plus accounts.• Provided quality follow-up calls to dealers to resolve contract discrepancies.• Subject matter expert for new hire classes signoff.• Exceeded all Goals set by department for quality, compliance and… Show more Funding Analyst• Reviewed retail contracts documentation for completeness and compliance with state and federal laws as well as adherence to corporate policies, procedures and credit stipulations.• Successfully manage multiple work queues of over one hundred plus accounts.• Provided quality follow-up calls to dealers to resolve contract discrepancies.• Subject matter expert for new hire classes signoff.• Exceeded all Goals set by department for quality, compliance and speed.Customer Service• Maintained exceptional knowledge and understanding of all procedures, products and services related to the role.• Exceeded daily inbound and outbound call requirements while providing legendary customer service.• Identified problems, solved the issues and ensured seamless execution of resolutions to support and achieved a satisfied customer to grow the business.• Selected to audit, analyze trends, and track extension audits then report findings to executive level management. Show less

Dallas/Fort Worth Area

• Responsible for managing inbound and outbound phone calls to help with loss mitigation.• Assisted in minimizing company losses through effective collection techniques.• Collected and arranged payments for past due accounts.• Managed accounts and acted as a single point of contact for a pool of customers in foreclosure.• Resolved foreclosure accounts by analyzing and structuring appropriate loan modifications.

Associate’S Degree, Computer Programming/Programmer, General, 3.8

Associate’S Degree, Graphic Design