Matthew Button Email & Phone Number

Platteville, Colorado, United States

Greeley, Colorado

Greeley, Colorado

Iowa City, Iowa Area

Account Supervisor for Procter & Gamble a position that focuses mainly on staffing quality associates and ensuring safety standards are met. Also, producing quality production rates for our client in a timely manner. Ran reports to ensure that all associates had the proper pay rate and attendance marked. Worked with other managers to coordinate staff training and new safety measures are communicated properly. Filing the proper paperwork in associate files and medical folders. Staying in direct contact with P&G staff to make sure that the production standards are being met.

Las Vegas, Nevada Area

Provide guests with Forbes 5 Star and AAA 5 Diamond service during their stay by making every interaction unique to each guest. Offering and recommending concierge information to all guests and providing transportation arrangements if necessary. Also, booking reservations to restaurants, tours, and a wide variety of shows and nightlife opportunities for our guest and updating their itineraries when requested. Communicate with casino hosts and their guests to make appropriate corrections to their reservations depending on their clienteles needs. Ensured the proper reports were being ran and ready for all my peers to ensure a flawless workday.

Greeley, Colorado

Fort Collins, Co

Maintain upscale environment for all hotel guests and conference patrons. Hire, train and monitor new hires in daily front desk processes and operations. Monitor gift shop and upsell revenue and also calculate variances in overall room revenue numbers. Provide service and revenue ideas during manager staff meetings.-Managed a 255-room full-service hotel.-Supervised 25 members on the front desk staff, bell, concierge, reservations and night audit staff.-Fostered strong working relationships with all hotel departments.-Monitored the appearance and performance of the front desk staff.-Recommended top dining and entertainment options for guests in the Fort Collins area.-Developed, implemented and monitored programs to maximize customer satisfaction.-Interviewed, hired and trained new quality customer service representatives.-Addressed negative customer feedback immediately and attempted to resolve it.

Fort Collins, Colorado Area

Performed administrative and customer service work in multiple departments including operations, sales and reservations. Provided excellent customer service and received numerous guest compliments and hotel awards for outstanding customer service and work ethic. After one year asked by my general manager to apply for assistant manager position.-Greeted and registered guests and issued room keys.-Processed guest payments for room charges, food and beverage charges and phone charges.-Answered department telephone calls within three rings, using correct telephone etiquette.-Monitored room availability using OnQ applications.-Processed credit card transactions during the checkout process.-Greeted all guests in a courteous and professional manner.

Bachelor'S Degree, English - Creative Writing

English